Had a junior suite that smelled terribly. Explanation from the reception: yes, that is probably due to the bar where smokers are allowed or it could be the broken air conditioning system. At 10 p.m.we received a new room, a far cheaper 'doppelzimmer', where half of the lights did not work and the interior door did not close. Several drunk guests were staggering through the hallways which gave a very unsafe feeling. Unbelievable but this hotel allows smoking in the open bar, which means that half the hotel stinks of cigarette and cigar smoke. They advertise with 'view on the beautiful castle and the old town' but from our window we only saw a train station and dirty courtyard although we asked for the view on the castle... When checking out they presented us the bill: we had to pay for the junior suite! After much discussion, the price was reduced slightly: we agreed with the little reduction (not conform the website nor ***********) because we still had a long travel ahead and were more than tired of this discussion after a bad evening and night in this hotel. It's scandalous that this hotel dares to call itself a 5* hotel.
แปล