Turned up for my stay on 04th December. The owner turned up, with a confused expression. They, evidently, were not expecting me. Upon showing her my booking reference, she left to 'check the system'. When she returned, she informed me that my booking had been cancelled. Well, this was news to me! I searched my emails, and showed her that I received 2 emails. One for the initial booking, and another, at the end of November 'looking forward to welcoming me'. I was assured the booking had been cancelled. When she checked again, it turned out that she had emailed the wrong address to cancel the booking. Now. I understand that mistakes happen. However. Looking through tripadvisor, I see that this is not the only time that this has happened. Surely, if it's happened before, you do something to stop it happening again. Like request a confirmation email, for instance. Also, at no point during my brief 'stay', in the inner lobby of this establishment, did the hostess acknowledge that she was at fault for this mistake. I know it wouldn't have changed the course of my time in Edinburgh, but at least apologising would've been something. All-in-all. Nice front door, and spacious inner lobby. Service leaves a lot to be desired, however.
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