Copper Point Resort

The room was only cleaned twice in 10 days, there was muck and seeds behind the fridge, we had no hot water for a day with no offers of where to shower, the room was very noisy, the heater was very loud, there was no heater in the bathroom and towels only got changed when the room was cleaned, there was no extra bedding for the middle of the night when the heater automatically dropped to around 18 degrees (minus temperatures outside), we had to keep going to reception for coffee and sugar, we informed the reception 3 times that we had to check out a day early, nothing was done about it, no refund has been issued, very poor service

No ice machine in the hotel, no coffee in the lobby. Staff in the morning do not acknowledge until after I say hello/good morning. Hot tub is nice, would have been more convenient to have bathrobe in room to use to go to the pool/hot tub.

Staff were friendly and we were able to check in early. Room was very nice and facilities were very good. Our stay was very pleasant.

We stayed over the Christmas break for two nights and were very pleased with the resort. The Loft room had plenty of space for our family of 4 with a kitchenette. The pools & hot tubs were amazing the first night we stayed however, the second night hot tubs were freezing both inside & outside. I will certainly return in the spring for a golf getaway. Overall very happy

I’ve stayed at Copper Point dozens of time, and when I lived in Invermere we regularly recommended CP as the place to stay when visiting if our house was full or if someone wanted an extra special experience. Until now every experience had been great. This time it was evident that the CP we were accustomed to had changed for the worst. Upon checking in, we were told that we had a nice room on the forth floor - but we knew that couldn’t be right because we had made a booking for a pet friendly room. We were told “we were lucky” that they had a pet friendly room left (in spite of the fact that we had booked a month in advance), and were moved to a tiny room in the basement. Upon checking in the room was dirty, the floors had not been vacuumed and there was a noticeable unpleasant smell. We tried to contact the front desk but could not get a hold of them and gave up after multiple attempts. The next morning we ordered breakfast from Elements, $80 for two tiny eggs Benedict’s with no hash browns or side of any kind that were served cold. Again we tried to contact someone to voice displeasure and could not get a response. On the last night we walked up to the restaurant and after waiting for 15 minutes without seeing a hostess we approached the bartender to ask if the bar side seating was open service or required reservations. Before we could ask anything he rudely and snobbily shouted over the people at the bar that the restaurant was booked and we’d have to leave. Terrible.

We love the locations and outdoor pools but we were disappointed that the jets on both hot tubs were broken. Our experiences in the past have been wonderful but this trip fell a bit short. Both toilets in our suite were not working properly and one ended up busting completely and spraying water everywhere. The dishawasher wasn’t properly mounted and kept falling open and causing the racks to fling out and all the dishes to crash. The fireplace also made a really loud sound. Nobody replenished our coffee and no one ever answered the phone when I called for services. We will stay there again because we like the pool and atmosphere but hope our experience is more positive next time.

Wasn't that happy with the restaurant - they didn't even have any Bacon for burgers or breakfast. Very Nice rooms though - and very clean rooms.

I stay in the hotel often (over 30 nights this year, so far) Front desk is always very pleasant and rooms are typically nice and quiet, although beds could use some new mattresses. Also two days I did not have much hot water, apparently a boiler problem. I will say I was surprised at the rates showing up for this time of year. Typically they have dropped to off season rates which are much more reasonable ($110-$135per night). This year they have hardly dropped at all ($200-$220). There were 5 vehicles in the parking lot during one night of my stay. After asking many staff they all agreed it had been very very quiet. This is not because of time of year, as much as it is a reluctance to go to off season rates. If Copper Point does not reduce their prices soon to offseason rates, IMO it would make it difficult to keep staying there as there are other nice places in the valley providing more value. This would be a shame for much of your staff who ultimately will be the ones paying the price. I have had some wonderful trip to Copper Point and the valley, and have always left feeling I have received full value. I did not get this feeling after my last stay. Hopefully management recognizes some of the shortfalls and corrects them soon. Lovely resort, with great staff, but value isn't there anymore.IMO

Property was very nice overall. Unfortunately, we had a bad experience with a very loud, obnoxious drunk couple disturbing our sleep till 3am. We didn't report it but should've, and know the property would've handled it for us. We would stay again for sure.