I was quite surprised by how rundown this hotel was. The outside had trash bags lying around, there was poor lighting in the parking lot that made stepping in the potholes a hazard, and although there were 'no smoking' signs around it seems nearly every second room had a smoker in it. The first room I was given smelled of stale smoke and the TV and air conditioning both didn't work. Instead of the customary hotel phone where simply pressing zero gets you reception, the phone was a cordless home phone and there was no information to tell you what number to dial to reach reception so I had to walk back down to ask for assistance. The clerk did everything she could to make me just go away, including suggesting that I just leave the windows open (not exactly keeping the room secure!). She told me I wasn't working the remotes properly, although they were pretty plain remotes (power on, make your choices) so to please her I had to go back up and try again on my own, but still no success. Back down to insist that the a/c and TV should work for what the room was costing. She didn't want to walk up to the room to figure out the issue so she gave me a key card to another room instead (this was after she told me there were no other rooms available). Same thing in the second room, but one of these remotes had scotch tape on the back to hold the batteries in. And I was surprised that the TV setup was different from the previous room (3 remotes for this combo). I went back down for a third time and gently insisted that she come up and get things working. She was clearly irritated but she finally went up to the room with me. It turned out both remotes had dead batteries in them. Instead of apologizing and putting in fresh new batteries, she seemed even more irritated and rummaged around in the reception area until she found a few used batteries to replace the dead ones (my 4th trip down to the office). At last the a/c and TV worked, and the second room didn't have the stale cigarette smell of the first. I would not stay at this hotel again and it is certainly not worth the price or the 3.5 stars review (who's giving all the good reviews for this motel?). The customer service is bad, the freezer in the mini fridge was so full of frost I couldn't fit in a small ice pack from my cooler without chipping and scraping some of the ice out, and the rooms are rundown and dingy. I'm giving 2 stars because the bedding seemed clean and the bathroom seemed clean.
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101 รีวิว