The hotel is new. The room is spacious and clean, with very comfortable bed. The rooftop infinity pool and the sky bar are a big plus, with magnificent sunset view. Staff are friendly and services are excellent. Currently top of my list among the city hotels in Kota Kinabalu.
Thank you for providing an all-in-one environment for busy professionals like me. A place where I can work, meeting old friends, and at the same time allow my 3 boys to enjoy themselves safely. The availability of both a swimming pool and a small beach, with lifeguards on duty, gave me peace of mind throughout the day. the room was also clean and convinient for us also to enjoy beautiful morning sunrise.
I was able to continue my work comfortably, spending time reading and writing on my laptop by the pool, surrounded by beautiful seaside scenery while watching my son playing. The experience was further enhanced by the availability of good food at the restaurant despite busy with customer, waitress e.g Ms Shamira and all were very helpful. Added with relaxing drinks in the evening while listening to live band performances, and quiet moments of healing by the beach, resting on the sofa with the sound of the sea. The staff were friendly and helpful, e.g Mr Alex and the team, who made our stay even more pleasant. Hopefully, we will have the opportunity to come again.
The location is good, and the room was very clean. The customer service was outstanding.
On the first day, there was an unpleasant odor in the bathroom and a blocked drain. After notifying customer service, they promptly addressed the issue during the next day's room service. While the odor remained somewhat, the drainage was significantly improved.
The only downside is the absence of an elevator. If you have a lot of luggage, you'll need to carry it up and down the stairs yourself.
Easy stay close to airport. We had a few days of intense travel and little sleep so we booked 1 night here to get a decent rest and our wish was granted! Super clean and comfortable with good AC, wifi and hot shower. Breakfast was good too in morning. Would recommend!
Very much satisfied with almost everything, especially the size of the room and proce. It's hard to get rooms this big with this rate nowadays. Comfortable. Good service.
I do agree with other guests mentioning about water stains on the bathroom glass wall but it doesn't bother me that much. the hotel is a bit old I guess. the corner of the room has chipped wood. there's no tissue provided in the room, there's only rolled tissue in the bathroom.
but overall im satisfied.
You will be surprise the moment you enter into the Ritz Residence apartment unit. The room inside the unit is luxury decor and equipped (Astro and Dyson hair dryer). No doubt is small but enough for two. If you have big bags you may face slight problem then you have to take whatever you want out and put the bag aside. Love the comfy bed and the strong water pressure for a good shower. Location is good, quiet and you can get everything you want or eat (wide selection of restaurant)below at Imago Mall. Free flow of water, soft drinks and amenities is a plus thing. Surprise they provide rain coat, handphone waterproof bag for island hopping and parfume for you to use too. Keep it up and thank you management for the superb services and hospitality. Will be back again if happen to be in KK. Strongly recommended.
ผผู้เข้าพักThank you for providing an all-in-one environment for busy professionals like me. A place where I can work, meeting old friends, and at the same time allow my 3 boys to enjoy themselves safely. The availability of both a swimming pool and a small beach, with lifeguards on duty, gave me peace of mind throughout the day. the room was also clean and convinient for us also to enjoy beautiful morning sunrise.
I was able to continue my work comfortably, spending time reading and writing on my laptop by the pool, surrounded by beautiful seaside scenery while watching my son playing. The experience was further enhanced by the availability of good food at the restaurant despite busy with customer, waitress e.g Ms Shamira and all were very helpful. Added with relaxing drinks in the evening while listening to live band performances, and quiet moments of healing by the beach, resting on the sofa with the sound of the sea. The staff were friendly and helpful, e.g Mr Alex and the team, who made our stay even more pleasant. Hopefully, we will have the opportunity to come again.