Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. To most, those are just words but to those in the hospitality industry, it’s an honor code that one lives by in not only work but in life. The Ritz Carlton Denver is a role model for true genuine hospitality. The level of passion, kindness and pure sincerity that this entire Team exudes sets them apart from any and all other hotels I have ever experienced. I wanted to take a moment to tell you about our dear friend’s experience this past week and how incredibly grateful, not only the Tan family is for your hospitality but also, how grateful their entire circle of friends and family are and will never forget the once in a lifetime experience that you gave them! Harvey Tan is 6 years old and has the kindest soul that you will ever meet. You can attest if you had the pleasure of meeting him while he visited! He is a one in a million kind of kid who is respectful and sweet and so considerate of everyone around him. Harvey suffered a seizure this past May, which caused the discovery of multiple tumors found in the back of his brain. After an MRI, it was quickly discovered that Harvey had cancer, more specifically, Li Fraumeni. This is a very aggressive type of tumor so, no matter how much of it the neurosurgeon will get out l, the cells are always there beyond what the naked eye can see, growing. He has been given a timeline of 9-24 months. This is not a curable type of cancer. The family is now only buying themselves time with Harvey. Future treatments will likely start in a week, the first being a six week course of radiation somewhere in Texas. With this devastating news, everyone’s goal now is to make the best of the time we have with Harvey and make sure he lives out the happiest life he possibly can with the time he has left. We found out that his favorite band is AJR and that they had a show coming up in Denver prior to his first radiation treatment so we made it a mission to get Harvey to his first ever concert! Concert tickets were handled, flights were secured and then of course it came time to book the hotel, obviously it had to be the best because this kid deserves nothing less. I reached out to the Ritz Carlton Denver as their reputation is regarded as the best, not looking for any handouts or comp rooms, but merely to make the hotel aware of the situation for a Harvey and his mom when they arrived. I had absolutely NO IDEA that this property and Team would have made this the most incredible experience Harvey has ever had and will cherish forever. I want to start by thanking Brad Mills, GM, for personally responding to the initial email sent about Harvey and for personalizing that conversation rather than just sending a generic reply and comping a room. Thank you for taking the time to ask the questions about all of his favorite things and for your empathy; it is extremely apparent that at the Ritz Carlton Denv
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