Central Heritage Resort & Spa Formerly Fortune ITC Resort

HORRIBLE AND TERRIBLE experience, trust me there are far more better and good options available in Darjeeling. We had booked 3 Deluxe rooms, however it turned out to be ordinary rooms. All 3 rooms window faces public toilets and all 3 rooms was nothing less than stink hole. More over no AC and Fan makes it more difficult. We saw dead cockroaches, live spiders and this made whole experience a nightmare. We requested for change of rooms, however were denied rudely by Frontdesk stating we are over booked. Don’t think the management here is any concerned about the experience of Customers. Inspite of knowing these issues they make guest stay. They are only concerned with profiteering out of this opportunity. Worst place I have ever stayed in my 20 years on a vacation with my family.

hi everyone here i am going to give genuine review on my stay with central heritage Darjeeling. Few points i am impressed with the services are 1. Wifi connectivity was poor that i couldn’t watch youtube videos at 144p quality. 2. For room service like asking for kettle or asking for water bottles you have to call at least three times at reception after you have to go physically then they will facilitate you. 3. My room number was 133 heritage club room where i was listening the walking sound from above floor every time 4. They have charged around 15k for 2nights but we can find the same property in ncr at hardly 2k. #999 oyo. 5. Wooden floor in the room was very noisy. 6. In the name of heritage they charged like 5 star property but you cannot find even single dental kit in the washroom. You have to call n number of times for basic things. Note - Overall stay was amazing!!🤣😂🤣😂

The only good thing about the hotel was the staff and their service. Mr. Lama was v helpful , a one stop solution for any issues , assistance required.. The website needs to be updated. Rooms displayed on the website are completely different from the actual ones. A former ITC group hotel but it disappointed..

I have made a booking at this place for my family couple + 2 kids via makemytrip. Due to some unavoidable medical reasons, I want to modify my booking now. In the confirmation voucher, there are 4 mobile phone number mentioned. 2 of these phone numbers are also mentioned in their website. I have been trying to call all the 4 numbers for last 4 days. No one is picking up any of these phone numbers. I have paid INR 54000 for the booking. I have never experienced this that the hotel does not even pick up the phone number for 4 days. Please be careful before you book this place. I would advise you to first make a call to the booking numbers mentioned in their website and see if someone picks up the call. I have never been to Darjileeing so can't say if this resort still exists or not or they have shut down operations now.

The people were good and respectful, Rooms standard should be improved.Mr.Lama was very helpful. Located in the prime place and closer to many locations.Food could have been better- breakfast was not upto the mark. Overall exp avg for stay.

A Heritage hotel below Mall Road and Glenarys and near Hotel Sonar Bangla. The only good thing about the hotel is its view of the mountains from the premium room with balcony. Rest everything is not at all to the level, room size is very small, bathroom fittings are coming off the walls, taps change its direction as you try to turn it for water, the bed warmer doesn't work. Breakfast doesn't start on time everyday, you will not get tea in the room when the breakfast ends, and the timing of the breakfast is different from what they say. However the quality of food is good As they have two different buildings opposite to each other expect delay in requests to be provided.

Food and breakfast is very awesome. Lift is not there in premium category rooms. Location is very prime. Limited space for parking.

The Good: Vintage Charm: The hotel's classic architecture and furnishings transported me back to a bygone era. It was a delightful escape from the ordinary. Top-Notch Service: The staff were incredibly attentive and helpful, making my stay truly enjoyable. Delicious Cuisine: The food at the hotel's restaurants was flavorful and satisfying. Room for Improvement: Chilled to the Core: While the bed heaters were a nice touch, the room itself remained quite cold, especially for a place known for its chilly climate. A room heater would have made a significant difference in comfort. Overall: Central Heritage Resort and Spa offers a unique and charming experience with excellent service and delicious food. However, the lack of proper heating in the rooms could be a significant drawback for some, particularly during colder months. If you're looking for a nostalgic stay with exceptional service and don't mind the possibility of a chilly room, this hotel might be a good fit. However, if warmth is a top priority, you might want to consider other options.

Booking amount (40k) not refunded for a month now. followed up multiple times over email and call. Now they have stopped taking calls as well. Worst customer service. Actual first we booked directly with Hotel which we cancelled and then booked thru Agoda … they promised to provide room at ground level as we were travelling with 2 Sr citizens but at the time of check in they flatly denied and gave us rooms on second floor.