โรงแรม 4 ดาวยอดนิยมในCreteil

The hotel is apparently rated as 4 star but quite frankly it doesn’t deserve any stars. The hotel is neglected and tired, in need of a much needed renovation and change of personnel! On arrival, there are a number of steps and no accessible option with luggage, which is odd. On entering you are met with a strange smell, which appeared to be a feature rather then a one off, and no designated reception. The stairway was thread bare and worn out carpet, not a little bit, but large sections. The rooms themselves are tired and badly maintained. For example, where there has been some form of maintenance it has been poorly done, leaving obvious patches. The bathroom furniture is stained and very old. There is a damp smell within. The temperature of the room was unbearable, too hot, even when the heating was turned off. The room was not very clean, the windows were dirty, as were mirrors. There is no thought as to location or adequacy of plugs for charging. They only provide the basic shampoo, conditioner and gel, no shower caps, slippers, etc. The bed linen was not clean and on day one we noticed a blood stain (fresh) on a pillow case - we assume that it was not changed from the previous occupants. The towels are thin and threads coming out, plus we were never given enough towels. Also, the walls are incredibly thin and you can hear everything from the neighbouring rooms (in all directions!) as well as the corridors. The sofa bed creaks and makes noises in every movement and is incredibly uncomfortable! We did not take breakfast at the hotel or have any other meals there so cannot comment on the state of the food. The staff are unapproachable. For the few days we were there, we were never greeted on arrival or departure.

This hotel would be 3-star in my country’s standard. It’s a new basic hotel and the rooms are a good size. The main problem is customer service - especially from the front desk lady called Kelli. This woman is not supposed to work in the hospitality sector - she has no clue about customer service. On the other hand, her colleague Charlotte was very sweet. She really tried even though she was left all alone most of the time with no manager on duty to assist on specific issues. In the rooms: No shower caps, no vanity set - just towels and 1x bottle of water when you arrive. The location is good in terms of transportation but Creteil as a neighbourhood is not nice at all. It’s better to stay closer to the centre of Paris.

No issues with front desk although rooms are extremely basic and rundown. Shower has good pressure. Restaurant is one of the worst ever. Menu was written on a chalkboard. Waiter brought a bottle of wine, opened it and left. I ordered one of the two things on the menu salmon over pasta. The salmon or imitation of salmon is a ground mix of something shaped in a loaf kind of pastry. The taste is awful. The pasta dry. The waiter was extremely unfriendly. The breakfast was better Regardless I hope never to stay there

Don't book this hotel. They don't honor their reservations. I showed up today with my very pregnant wife and was told that they could not find the reservation I made on their own website. I made the reservation months ago and even showed them the email they sent me that says ”Your reservation is confirmed” at the top. They told me that somehow my reservation did not make it into their system, they were completely booked, and they could not give us a room. I was supposed to stay here for a week. Now I am rushing to find another hotel and paying twice as much for it being last minute, all because of their incompetence. Beware of giving this hotel any of your money or this could be you too.

Comment perdre un client fréquent et fidèle depuis 12 ans ? Séjournez à l’Ibis Créteil, 14 rue Basse quinte. Une chambre insalubre avec une odeur forte de tabac (je suis allergique) et des insectes dont un cafard trouvé dans la salle de bain. Compte tenu de cette expérience désagréable j’ai souhaité annuler ma chambre pour aller au Novotel. Après avoir appelé par téléphone son responsable devant moi, la réceptionniste m’a indiqué que c’était OK pour l’annulation et que je serais remboursé le lendemain. 3 semaines plus tard toujours aucun remboursement. La réceptionniste prétend ne pas avoir trouvé le cafard mais en revanche avoir trouvé des moustiques tigres dans la chambre. Réponse du directeur de l’hôtel, « que voulez-vous que j’y fasse s’il y a des insectes dans les chambres ». Je comprends en tant qu’hôtel franchisé que la rentabilité est votre priorité au détriment de la propreté et de la satisfaction client mais n’oubliez pas que vous représentez une marque/un groupe. En conclusion, pour la même nuit j’ai été débité par le Novotel Créteil ou j’ai dormi et par l’Ibis Créteil qui m’avait garanti pour avoir annuler ma réservation et un remboursement pour le lendemain. Je partageais mes déplacements en France et à l’international entre Accor, Hilton et Marriott selon les destinations. Il s’agira de ma dernière réservation au sein du groupe Accor. L’insalubrité de la chambre c’est une chose mais en tant que client fréquent et fidèle depuis de longues années je ne peux pas accepter le mensonge et le vol. Déficience manifeste dans la formation des équipes de l’Ibis Créteil.

The hotel is so colorful ... the breakfast was acceptable and the rooms were clean. However, in the room you don't have cabinets to hang your cloths... comparing to price it's ok. The train/RER is fare from the hotel around 6 minutes by walk. The staff was helpful and polite. Surroundings nothing special to find. Clam area.

Bon séjour. Chambre convenable Petit déjeuner: bon mais mauvaise organisation du personnel (plus de croissant, machine à café en panne, plus de pain , il faut attendre que le personnel mettent en cuisson et fasse le réassort) Tables pas débarrassées.

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