Just wrapped up a week stay at Cozumel Hotel & Resort. It was my first stay and I enjoyed everything about it. All the meals are buffet style but there was a good variety of food and it was all good. The dive gear lockers were right by the pier. They were secure and monitored 24-hours/day. The rooms were clean and comfortable. Best of all the wait staff was very attentive. I can’t compliment Keira, Luisa, Javier & Gabriela enough. I recommend Coz. Hotel & Resort without hesitation
Let me start by saying I have been traveling to Cozumel for most of my life and this hotel was the first I stayed in 40 years ago, although under a different name at that time. I had high expectations but unfortunately, was very disappointed. Let start off by saying the staff was friendly and grounds were very nice but that's where the good points stop. Let me start with the food if you can call it that. IT is absolutley horrible almost non edible. After day 1 no one in our party of 5 would eat there. They are not even able to make burgers and fries taste good at the beach bar. As mentioned by other reviewers the elevator issue is a joke we were on the 9th floor and most of the time to go stop off by the room meant caring out 30-45 minutes for a round trip. The one out of 3 working elevators (which included the staff elevator) was actually working and measures maybe 3ft by 5ft and holds 5 people. This does not include all the staff trying to use it to move bags and room service. If you are going soon insist on a lower floor. We had also reserved a King bed and got two full beds. I love Cozumel and will be back many more times but it took 40 years for me to return to Grand Park and it will be a lot longer before I ever stay there again.
My first time in Cozumel so I wasn't sure what to expect. The water is beautiful. Our room was ok. Our only issue was we had to ask for toilet paper all the time. They never left any when they did the room. I think Angie did our room though and did a great job. When the boats came in, they kind of overtook the pool and beach area. And with that I feel like the staff walking around asking about drinks,ignored us more. The food was just ok. I ate a lot of bacon. My favorite thing there was Roger. The activities guy. He was the best. So helpful and so very nice. He joined us for games. Always came up to see if we were ok and greeted us with a hug. We all could've taken him home. Arie was great also but I can't say enough good things about Roger. Just loved him.