We stayed dron the 19th Jan 2025 to 28th the hotel is quite comfortable ' this is my 2nd visit to the hotel I was here last year too from the UK their breakfast range ks quite good and varied every day however english style tea requests can become a challenge due to all staff not speaking english at a good standard However house keeping was excellent we had sivaraman on our floor he was awesome overall it's a nice place to stay One more thing I requested for s bottle opener to open a fana bottle I was told the bottle opener is only at the bar and the bar was closed I found this bizarre someone at the hotel should have the keys to the bar to open or the restaurant or room s ervice should have these basic items There were few small cockroaches noted in the restaurant near the food which was reported to the staff, Overall stay was comfortable a few manye constant pest control is required minor things to be.looked at tha k you
Hi ... Really had nice n wonderful experience in ibex resort... Staff was very friendly... N food was osm.. taste is delicious... Property was very clean n tidy.... Thank u some much ibex resort we had wonderful journey here and the staff mr.umasankar in service and vinith in front office more help full
ผผู้เข้าพักHotel room is neat and tidy. But staff behavior is bit rude. They enforce strict 12pm checkout for mmt booked customers. Even if we are willing to pay extra 1000- to extend for 5more hrs, they accepted in phone enquiry but rejected when asked in person during checkin.
PPANCHALThe hotel was recommended to me by a friend and it proved completely worth it. The rooms are spacious and very comfortable, with well laid out bathroom and comfortable bed. The staff are all so polite and helpful, with true attention to detail. I was very impressed with the food, which is so much better than some other five-star hotels I have stayed at. Kudos on quality and flavour. I will definitely stay here again.
Excellent customer service by the entire team headed by the General Manager Mr.Samson. Best quality of rooms in that entire surroundings with all modern amenities. Yummy food at the restaurant with a warm service. Our guests also felt comfortable, as they were visiting India and Coimbatore for the first time. Our guests forgot their passports, it was safely kept until they returned and collected it even after check out. Our heartfelt thanks and appreciation to the Zen Park team.
About the Property: The property is located at a nice location, with lots of trees, greenery and a relaxing atmosphere. Reasonably large property with different categories of rooms. We had booked a Pond Suite which was good. Now on to the details. FRONT DESK: Onboarding/Check in process was quite smooth. We were offered a welcome drink on arrival and the front desk staff were quite warm and pleasant. TRANSFER TO ROOM: The whole property is equipped with just one buggy. So mostly, you have to wait for the buggy. We went walking to our room. Luggage took some time to reach. ROOMS: We had booked Pond Suite which is adjacent to the pond. The balcony opens up to the pond view, but the pond needs to be cleaned as it stinks at times. Rooms are cleaned on request only and not on daily basis. FOOD &BEVERAGE: Just about okay. We tried Breakfast, Lunch and Dinner. Breakfast is the best among all. Breakfast spread is limited and is mostly repeated. Lunch was okay. Dinner buffet was not great. Overall food quality and hygiene needs improvement. SERVICE Most of the staffs are amateurs and not trained for the hospitality industry. Needs improvement. ACTIVITIES: Outdoor Activity: We tried bullock cart ride and pottery. Both were good. Kids enjoyed the ride and pottery making. We also used the turf and played cricket. Guided River walk is arranged in the mornings around 9:30. Its a 10 min walk to a nearby river. It was okay, but we couldn't venture and walk in the river as the water flow was more at that point. POOL: Pool is next to the restaurant and is good. Needs to be cleaned on a regular basis as there are trees around and the droppings from the trees might be annoying at times. Also, need to ensure pool attire with all guests. Overall, it is a good property and the stay was comfortable barring some of the concerns that are highlighted here.
During my recent stay at your hotel, I had a disappointing experience regarding additional charges. While having dinner in my room, a minor stain appeared on the bedsheet. Despite the fact that stains are typically removable with bleach or stain removers, I was charged ₹500 for this. Additionally, a water bottle accidentally broke, for which I was charged ₹100. This was surprising, as I frequently travel across India for official purposes and have never encountered such charges elsewhere. Although I refrained from raising the issue at the time to avoid creating a scene in front of other guests at the reception, this incident has left me with a negative impression of your hotel. I hope you will review such policies to ensure a better guest experience in the future.
Both stay and conference was excellent experience. The staff Mr Satish, Mr Hari, Mr Saharij Bhaskar and Mr Madan , Mr Nagendra has been awesome with their service food variety and taste . They are very much prompt and expert is meeting the requirements. The South Indian meals were delicious thanks to chef MR Sharvanan. Look forward to coming again !