ค้นหาโรงแรมในShelby County

Incredible experience. Staff was very friendly and helpful. The things that need improvement is the carpets on the hallway and in the rooms have stains. Additionally, the quality of toilet paper they use is very low.

Staff at East Memphis Double Tree by Hilton go above and beyond. From our first contact via phone with Valerie, the drivers of the complimentary shuttle bus and then at check-in with Precious. During our 3 night stay Precious also provided knowledgeable information on all our inquiries and was an absolutely delightful to deal with. All reception staff very pleasant and very approachable. The rooms were spacious and clean and the bed and pillows very comfortable. Attractive pool area was within view from our room. When we had TV issue we had a knock on our door within 5 mins. After trying hard to resolve the issue, we were offered a room swap. They really do aim to make guests feel at home. The location was perfect for us and within a short walk to a large whole foods supermarket where you can also purchase freshly cooked dishes. From this location we drove to Graceland and The Pyramid. Highly recommended.

โรงแรมอยู่บนถนนยอดนิยม ตรงข้ามกับแมคโดนัลด์ อยู่ไม่ไกลจาก Macy's และห้างสรรพสินค้าอื่นๆ โรงแรมหาง่ายมาก แผนกต้อนรับมีความกระตือรือร้นมาก ไม่มีวิธีเพิ่มห้องอื่น แต่แผนกต้อนรับดีมาก ผมบอกว่าไม่ได้จองห้องเพราะเขียนไม่ชัดเจน ก็เลยให้ห้องแรกสำหรับคืนแรกฟรี ห้องที่มีสองเตียงและเตียงขนาดคิงไซส์นั้นสูงมาก สะดวกสบาย และกว้างขวาง อาหารเช้าของโรงแรมเป็นอาหารเช้าแบบอเมริกัน ยกเว้น โอ๊ตมีล เย็น แต่ก็ดีมาก และความรู้สึกโดยรวมยังดีอยู่ แนะนำให้รู้จักกับเมมฟิสใหม่!

ฉันมีประสบการณ์ที่น่าทึ่งที่ได้รับการบริการลูกค้าที่ยอดเยี่ยมจากเฟรดเดอริก ชายหนุ่มคนนี้ช่วยให้ฉันนําทางผ่านการผสมผสานกับ บริษัท และเมื่อเราไปมาเขาก็ไม่เคยสูญเสียความอดทนของเขา ฉันรู้ว่าบางคนอาจดูเหมือนว่าเขาจะทํางาน แต่เมื่อเทียบกับประสบการณ์การบริการลูกค้าที่น่ากลัวมากมายฉันสามารถพูดได้อย่างตรงไปตรงมาว่าเฟรดริคทํางานในจิตวิญญาณที่ยอดเยี่ยมและฉันได้รับประโยชน์จากมัน

ดีสำหรับราคาและต้องการสถานที่พักผ่อนใหม่อย่างแน่นอน

The outside is not all appealing but when you get inside tour room, it's nice. The staff is not all that except for the one black lady, she made us feel welcomed, she joked and spoke every time she saw us, the other staff members, they just looked at us and didn't part their moth. Lol It served its purpose for us when we went. We went for a lakers and grizzlies game. It's like 15 to 20 mins away from FedEx Forum. I would rebook here again.

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

I such and amazing stay the hotel was nice clean the staff was amazing when I come back in town I will definitely stay here because I was so at home and the staff was helpful and sweet to us so yes yes yes I will be back