I stayed for 3 nights and asked all 3 days for my bathroom sink to be repaired. The stopper was pushed down but wouldn’t release to go back up so any water going onto the sink was a slow drain. I had to wash my hands/face and brush my teeth over the tub for 3 days. That for old day one. I asked for the rate to be reduced and it wasn’t
My wife and I visit Memphis/Cordova frequently. This was our first stay at Comfort Suites Cordova, but it will not be our last. The comforts, amenities, staff, cleanliness, accessibility, and surrounding shopping access were all exceptional. The breakfast was tasty and the breakfast nook was clean and easy to use. Our room was on the third floor, very quiet, nicely arranged, and the rates were very affordable. I especially enjoyed the front-desk staff. They were each one helpful, amenable, positive, and overall pleasant to be around. We will be staying at this location each time we visit in the future.
This is a clean hotel and a good breakfast but is really starting to show it wear and tear. Also you have thins walls to hear that guest who checks in at 2:30 am. The sheets are basically see-through, but it was a clean stay. The fitness center needs more than two sets of dumbbells. It had cardio equipment, but would’ve liked weights since I work out every day. This Holiday Inn also needs a more efficient check in process. They check in a lot of workmen, and they check in is all manual and paper-based. Takes forever. They have a happy hour on some days. Closer to the mall and restaurants. Pro tip…..Take the back way around the mall to avoid traffic. Would prefer to stay at the Hampton Inn since they recently remodeled, but couldn’t get in there.
Strike 1. Upon arriving there was alot of debris (rocks or little pebbles) at the threshold of the room. I recall thinking “this isn’t a good sign”! Strike 2. Upon opening the door I learned I was right. The ottoman was literally positioned in the middle of the walkway to enter the room. We commented “that’s odd”. It’s like someone didn’t finish cleaning the room is what we surmised. It was late so we just went to bed after flying all day. Strike 3. Only to find ourselves jarred awake by the alarm clock that wasn’t reset. Strike 4. Can’t get back to sleep so I take a shower only to find the shower gel completely empty. I mean not a drop had been refilled. Strike 5. So I was forced to just use face soap and saw long strands of hair thst clearly wasn’t ours on the vanity and strike 6 If that wasn’t gross enough found the same hair type in the shower. And checkout isn’t until 11 yet the maid entered our room at 10 and her response “just checking if you had checked out”. What kind of ghetto crap is that? I think it’s a ploy she used to rush people to checkout. So that was strike 7. Strike 8. I forgot my slippers at home. Walked to the nightstand at the double bed nearest the door to find something sticky under my feet. So the carpet had not been cleaned in a while. And lastly the front desk agent Denetra didn’t allow me to use a different credit card upon checkout. So that was Strike 9!. So suffice it to say I was not at all pleased and was outright disgusted by the lack of care that was taken with room 513. I won’t return here. And I will let others know to not visit this hotel because it’s clear the rooms aren’t cleaned to a standard or a checklist. And we know this has to be correct else there wouldn’t have been so many obvious issues pointing to support the argument that maybe our room wasn’t cleaned at all and maybe the bed was just made up from the last guests in the room. What a dirty sick thought to even be forced to think.