Have stayed here 4 times in the last couple of years. Price paid is good value for setting, location, spa facilities but the rooms are definitely looking tired. Was upgraded once and there was a huge difference in the general cleanliness and decor of the room. General house and communal areas are stunning and grand but rooms under any ‘deals’ are quite basic and are very far from the reception and facilities so not so good if mobility could be an issue. Overall it ticks a lot of boxes for a familiar and convenient one night stay.
Can’t believe we’ve never used this place before! Far exceeded expectations and we’ll definitely be back. Loved it all. Makes far more sense than a regular hotel. We used it for a one night stopover but would love to have stayed longer.
No bar we left our room at 09.00am came back at 16/00 Hrs and we had to go to reception and ask that our room be made up very poor.
Would not stay again, and it was not cheap at almost £200 for 2 nights
MMelos831 night stay. Close to restaurants and bars. Great customer service. Clean room. Breakfast was nice lots to choose from. I don't eat pork and the staff cooked fresh vegetable sausages for myself and my partner.
Would recommend.
Yyuanyuan.Good hotel but have bad experience. As I arrived at the hotel around 22:00 I booked a suite to have a quiet night but at around 4:00am I was woken up by a loud knocking on the door, I don't know how long he had been there, I was very disturbed to see through the peephole a drunken male in a grey blouse on the floor, he kept screaming and banging on the door next to a person in a pink skirt in front of my door , I was very scared and I called the front desk in a hurry and the front desk kicked him out. But I was mentally damaged, I was woken up at 4am by knocking on the door, I was in the hotel alone as a female and my personal mental state was seriously damaged, however the hotel did not give me any feedback either, this night was the worst night of my stay.
ผผู้เข้าพักGood location next to train station - due to ongoing building works at the train station it’s easiest/quicker to get to the hotel near the entrance/exit closest to platform 16 (I ply found this out after walking the long way round 🤦♀️).
Refurbished room was nice. Bath was small. Would opt for walk-in shower next time. Temperature too warm but staff provided a fan on request.
Double bed fine for a solo traveller. Wouldn’t have been too comfortable for two.
No radio in room or on TV which would have been nice.
Robes, slippers, tea/coffee making facilities, iron and hair fro provided.
Breakfast - good selection for hot and cold breakfast options. Would be nice to have better decaf coffee.
Newly renovated lobby area was nice. Perfume smell wafted into breakfast room and was a bit overpowering at times. That being said the ground floor entrance doesn’t smell good (you’ll get over it) so I can see why this is needed.
Newly renovated lobby/bar area is nice.
Staff were welcoming and helpful.
Overall I had a pleasant stay and I would stay here again as a solo traveller. If I was travelling with another adult we would require a larger bed to ensure a more comfortable rest/sleep so possibly an upgrade or a second room would be needed.
ผผู้เข้าพักTerrible terrible service!
Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!
KK123The hotel is just opposite the train station, the location is good to eat any dishes and supermarket is very closed . Before we checked in , i requested connecting rooms but they said no connecting rooms. The hotel upgraded us to have executive rooms . It was appreciated.
But they didn’t clean and tidy and refilled new towels everyday, the 2 nd day. The room keeping manager attitude was very bad, blamed me to disturb her schedule, asked her Warden to do extra bedroom 😅😅😅😅.
The fact was that morning the toilet was blocked , tried to call at 1000 to ask somebody come up to check , since nobody appeared and warden was cleaning in next room. So I asked for assistance, the Warden is very nice and helpful, he informed her room keeping manager then cleaned and bumped my toilet
After that the room keeping manager came up and blamed to the Warden in next room , I was very frustrated then she walked to my room door and complained to me .
What kind of attitude she was .
I called to the receptionist asked somebody explained and apologized but no news . But till now no one contacted me from the hotel.
About the last day I need to took the earlier train to airport, I would like to get refund of 2 rooms breakfast but failed they said they can offer a padded breakfast to me .
They did on time but with no hot coffee as I requested.😓🤷♀️
ผผู้เข้าพักBeauitful hotel, very clean. The room was big and clean. The facilities provided are everything you can ask for. Brilliant location very central to city centre. Excellent location to train station. Staff are very friendly, helpful, and polite. Breakfast was very tasty. Lots of selection from conitendal to hot food. Would highly recommend paying the extra to stay at The Queens.
ผผู้เข้าพักIt was 4 degrees outside and the windows were left open.
The heating system was on max and I could barely feel it, there was also a plug in heater in the room so the hotel obviously know it’s cold in there, but even the portable heater didn’t give out much warmth
Room is dated but I expected that for the price, I just didn’t anticipate the lack of adequate heating