"Habitación que cumple sin lujos. La atención del personal fue correcta. La ubicación es buena y tranquila por las noches. Tiene parada de trolley en ambas esquina (collins y la indian creek) que te permite moverte por toda la isla gratis. A poco menos de 10 cuadras hay un super grande (publix). A la vuelta tiene un starbucks. Respecto al servicio de resort de playa no lo respetaron. Durante la mitad de la estadía nos dijeron que ya no estaba más disponible, lo cual carece de sentido porque es un servicio contratado que dependía de un hotel que se encuentra a 8 vueltas y está dentro del grupo hotelero. Así lo indica su página web y en las condiciones pactadas por la app. El desayuno es otra cosa a mejorar... daban siempre lo mismo y con pocas opciones saludables (huevos revueltos, salchichas, jamón, papas dorados, pan, mandarina o naranja). En síntesis, es un hotel accesible con buena ubicación pero que no respeta los servicios que ofrece y con un desayuno bastante pobre."
"Good value ‘no frills’ option in great location in South Beach.
The good:
- good value / price
- excellent location
- very fast to respond via the app / WhatsApp
- no issues with noise (as reported by others) but make sure you request a quiet room if it’s a concern
The not so good:
- did not clean my room for 5 days (perhaps it’s on a request basis)
- no desk to work from in room
- a bit confusing on where to enter the building and no obvious reception area / staff
- no real facilities (but doesn’t really matter due to location)
Summary:
- if you want a good value, clean, very well located place then this is a great option. If you want a more lux hotel, then maybe look at other options. But suited me and would stay again."
"We live in Key West and come to Miami every 2-3 months. We have stay at this hotel, the Fontainebleau, or one of the 2 Kimptons for 5 years and always had a great experience at this hotel until this trip. It started at check in The guy at the desk “Carlos” was rude from the beginning. He was a smart aleck about everything. It was my wife’s birthday trip and it was definitely not the way we wanted to start it. Our room was hot and we didn’t have enough towels. We had dinner reservations and were going to see Andrea Bocelli. When we got back the room was still hot but we were exhausted from the day so we went to sleep. At 6:0am it was so hot it woke us up. My wife went to the front desk and a very nice Eloisa was there and helped my wife and they sent someone to look at it after 5 minutes it was working. I asked what was wrong and he said “it had a bubble in it” but acted like he couldn’t speak any more English. The thermostat was on cool and set 60° but the room never got below 74° at 6:00am. When my wife went to ask for a Double Tree Cookie she was told they were no longer a double tree hotel. This is one of the main reasons we stayed there and it has definitely changed. When we got there The Miami Dolphins were playing in Miami and every TV in the awesome bar area was off and I asked “Carlos” if they could turn the game on and was told it was under renovation but there was no sign of construction and if it was it had nothing to do with the tvs in the lobby. The entire vibe here is not what it was the last time we stayed here. This is a great location and one of the only hotels that still has a hot tub “but it only works half of the time”. He was also a **** about the pool towel card policy and said if I didn’t return the nasty reused card I would be charged $25 per card just to get a towel by the pool. If you do decide to stay there and there is a 20 something Spanish guy at the desk come back later for the sake of your peace on vacation."
"Very convenient location. It's on the main street and it's very close to the beach. The deco is nice. The room is spacious for two ppl but if for 3 ppl then the space is a bit tight. I think the Queen size bed is a bit smaller than usual . The staff are helpful. I think it worths the money"
"a wonderful hotel, which is located very close to the beach, restaurants and shops. It has its own area on the beach, but you have to pay for chairs and an umbrella, and you are given a voucher, according to which they provide all this on the beach. We will definitely come back again."