"Check-in time was 2 PM, but upon arrival, the hotel asked me to sign a paper stating that check-in was at 3 PM. In addition, the building was dilapidated, with only one working elevator. I also encountered a problem with the lack of hot water and water leaks from the bathroom ceiling. I didn't complete my stay and left after 9 hours, then checked into another hotel."
"We are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .
We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night ! They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room.
It is unfair !! So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view.
Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.
We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room. In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.
I am not satisfied for this matter."
"We enjoyed our stayed. The rooms where so clean and well oriented. They have very friendly staff. We oreder lunch from their restaurant and food was so delicious. Will stay again for sure."