"We can hear the train across but it wont affect much on my sleeping quality so it is fine. There is many tram can reach the train station and the cities so it is quite convenient.
The temperature of the showering water is extremely hot or cold, causing bad experience"
"We had a very pleasant stay at this family-friendly hotel with a well-organized atmosphere and exceptionally kind staff. The hotel fully met our expectations. The tram stop right in front of the hotel made transportation extremely convenient, and its location was also very close to the city center.
Thank you for the two wonderful days. If we visit Basel again, this hotel will definitely be our first choice."
"Amazing hotel , so well positioned in location at the intersection for trams. Great food at the restaurant , amazing breakfast and such great reception at the concierge. They were ever so helpful , so professional and the rooms were brilliant . Thank you for the great service !"
"The hotel itself looks nice and the location is just outside the main touristic areas. Parking area is inconvenient and difficult to figure out. It took awhile for the Staff to explain clearly. The room itself was a bit small. And the airconditioning/ventilation wasn’t working well."
"The hotel is located quite near to the station (around 5-10mins walk away), but you will have to lift your luggage up a flight of stairs to reach their lobby. The hotel is also located near Basel's tourist attractions. The hotel staff who served us during the check in was super friendly and polite, and guided us to look at the city map. Enjoyed the fact that they served fruits and water at their lobby for guests, as we will always get a drink when we exit/enter the hotel."
"Great location for a good price. The room was very spacious and cozy. Well-equipped with everything needed. We weren’t informed at check-in, but later discovered that coffee from the automatic machine is free throughout the stay. Overall, excellent option in Basel."
"Great hotel and position! The only downside was the bathroom did emit a smell. It wasn't overpowering, just not pleasant. It's okay when the bathroom door is shut but still there when you open it. It didn't bother me a lot but it may be something others find uncomfortable. Otherwise, a great hotel with friendly staff and very comfortable."
"Great room and comfortable beds. Walking distance took us 12 minutes walk from Basel SBB train station. Nevertheless it is easily located the hotel. Novotel hotel has a good breakfast with variety choices."
"Es un buen hotel a 1.5 km del centro histórico.
Moderno y con personal muy amable.
Sin embargo, no tuve opción de averiguar respecto a la calefacción porque no había comunicación con recepción y es ridículo tener que bajar a consultar en mostrador.
Por otra parte, no creo ser un hooligan para que
deba garantizar con 200 francos suizos posibles daños. La tarifa debe considerar el costo de un seguro general pero debe ser a cargo y riesgo de la empresa hotelera y no de todos os pasajeros.
También me fastidió que desistieran darme un recibo o factura dónde constase el servicio, la garantía aportada y el pago del impuesto turístico.
Será por no utilizar papel? Que la envién por email.
O se trata de ocultar facturación?"