Extended Stay America Suites - Champaign - Urbana

Do Not Be An Oscar I have tried with multiple Extended Stays throughout the US, and it’s always problematic in one way or another. Their ploy simply doesn’t seem to grasp the concept of hospitality. Hospitality is about extending liberality, goodwill, graciousness, and cheer to all who you SERVE. Your sole job is to SERVE your GUESTS. On this particular stay, I flew from a thousand miles away to see my daughter for her 13th birthday which is Christmas Eve. I requested a late check-out from the front desk person, Oscar, and was only offered 30 minutes. I asked if noon would work (as her birthday party doesn’t begin until 1 PM) shortly after which I have to drive 2 hours to fly back to Florida), and was told that the housekeepers wanted to leave early due to the holidays. I explained that I previously worked in a 5-star hotel, and that telling a guest about the wants/needs of housekeeping to a guest is off-putting. In response, I was met with a snarky, condescending attitude. I explained why I came to this city, and that, otherwise, I wouldn’t be in Illinois, because it’s winter, cold, and not a phenomenal state. I was given short replies, and a dismissive, “Thanks for the joy,” remark from Oscar. Oscar, did you consider that it’s the holidays for me, too!? Did you consider that I have a life and circumstances therein just as dynamic as everyone else AND I spent my money to stay at the establishment!? No. Oscar cared more about the ploy, and didn’t have the courtesy to not throw them in my face to top that!! If you’re in hospitality, don’t be like Oscar. Oscar doesn’t understand his position in his role, and likely the world. Oscar doesn’t value his guests, and therefore couldn’t possibly value his job or the brand he represents. I wasn’t seeking 5-star service, but I also wasn’t expecting arrogance & indifference. What is a 30-minute late checkout, Oscar!? What is that!? Oscar could have said that he could extend a late checkout, and asked how long & what was my delay. From there, he would have understood that I wanted to check out one hour prior to my daughter’s birthday party instead of two hours. He would’ve also understood that I’d like to do laundry prior to my flight. However, Oscar didn’t GAF about me or what I have going on first. Oscar put his housekeepers before me. Again, don’t be an Oscar, and don’t make your guests feel less important than your staff. I am only one person, but today a guest is lost, and Oscar is forever imprinted in my mind as Losscar. If your housekeepers quit coming to work, you have rooms that you, as management, must clean. If your guests quit coming to your hotel, YOU HAVE NO JOB. I think this should be an easy thing to figure out. This sort of slanted approach to hospitality is pervasive throughout the entire Extended Stay brand, and it’s quite simply trash. 🚮 Do better.

Wasn’t very clean. Had to request all supplies for the kitchen, instead of them being stocked. Overall a bit lacking. Especially for what we paid.

This was just your average hotel resort. Nothing special. But had all the amenities of home in the kitchen which was very nice. The free breakfast was nothing more than a small cold muffin or a granola bar. I don't call that breakfast...

My hotel room reeked of cigarette smoke. Someone had been smoking cigarettes in that room prior to my arrival. I could not switch rooms either because the hotel was fully booked for the weekend, as were other nearby hotels. I woke up with a headache from the smell. I was seriously considering just sleeping in my car. Worst experience in a hotel, ever!

One night with dog. Room was comfortable and clean. Appreciated the fridge with freezer so I could freeze my ice packs overnight. I would stay here again.

The room was still dirty when I checked in was not properly cleaned

Checked in had dirty sheets on bed remote didn’t work to tv so changed rooms and after getting off elevator it’s smelled lik dead body’s the trash room on the 3rd floor had the whole floor stinking and front desk lady said she don’t do it till 3am and it was only 10 pm so we checked out

Smelly room, small and hard beds, zero amenities, ridiculous breakfast offerings, zero customer service, building is old

This place is adequate—no better and in some ways, worse. Almost everything in my room worked (a couple lights didn’t), but all the furnishings, linens, pillows, toilet paper, etc) were as cheap as possible — Dollar Store quality. Smoking is apparently allowed in some rooms, so although I had a nonsmoking room, I could smell the smoke constantly through the thin walls. The bed, thankfully, was good enough to sleep on. The room rate was cheaper than most comparable properties in the area, so…you get what you pay for.