ผู้เข้าพัก
8 เมษายน 2024
We stayed here with our friends and spent around £30,000 (thirty thousand) between us for. Five day stay. Besides for being overly expensive there was a series of mistakes that was simply unacceptable. The concierge made fundamental errors and did note take ownership of the problem. To make things worse the remedy offered was incendiary and in real terms quite pathetic. The manager is a nice guy who is relatively new to the establishment and it was evident he had his hands full, however what took place after we left was utterly astonishing. We all know that Hotels need to block payments on the payment type, debit or credit card, however what this hotel did to both travelling parties was either gross negligence or simply pay back for complaining. In a nutshell they took double payments against both parties cards, which were only released three weeks after we visited. Our card providers/banks had never experienced anything like it and after much intervention and serious concern we eventually received our money back. There were the usual “apologies” and sincerest “ won’t happen again” but nothing else. If you want a high quality experience choose a different hotel or resort, Andermatt simply does not have the infrastructure or service levels and it certainly doesn’t have a hotel to support what one needs. In short stay away, and spend your money more wisely with people who care and know what they are doing…… As we say, people vote with their feet and ours will never cross there threshold again.
แปล