Craigard House Hotel

Stopped by for the local cheese board. All the cheese was really tasty and the young waitress was lovely and friendly. It's in a lovely location but definitely felt quite outdated. Overall would absolutely recommend for the local cheeses.

This hotel is not great. It needs Alex Polizzi!! This is so sad for a lovely location. Owners are not interested in their guests. Why? Happy to chat amongst themselves with a casual glance. I just did not get it. The room - Poor water pressure in the bathroom and a mix of period and modern in the bedroom. Electric heaters and extension cables. But it was ok. The food - ooft!! Despite all the local producers listed it was not good AT ALL!! (We had to dine out on the second night and other guests did the same). My wife, a chef herself, was mortified with her “ Roast of the day”. Breakfast the following morning was much of the same. There is no bar in this hotel. I quote the owner - “ The bar comes to you”. I presume from a room or store elsewhere and delivered to the seating area by a waitress. Extensive whisky collection that I did admire. Owners not present when we checked out at 8.55am where I would have raised these points. The younger waitresses were lovely. The building is lovely. Its location is lovely. The owners and the poor quality food is the problem here. Or did we just arrive on a bad day. Hell knows! Not for us.

We found the hotel online and called ahead to make a reservation the same day. The hotel is quirky and owner managed. They have been spending the last few years improving it and refurbishing it. Its gorgeous high position on the coast means it sees all weathers as well as offering fine views. If you like small, unusual, charming hotels, Craigard could be for you. I think it lacks personality and it could be more sympathetically restored. Personally I'd love to see it finished more classically and with better attention to detail. We didn't get to see one of the impressive sounding seaview suites but we were allocated a nice and comfortable dog friendly room at the back down a few corridors. Good - The location, the building is impressive, it's historical, it's independent, the bed was really comfortable, big bath sheets were great. Excellent WiFi signal in room 9. The view from the restaurant was excellent. The price was good out of season. The waitress at dinner was polite and helpful. Things we'd change - Replace the noisy bathroom fan for starters. Upgrade the electrics so all lights can be switched off from one bedside switch. Get a proper fire notice rather than a piece of paper pined to the pine wardrobe. The sever at breakfast was attired in Grey sweat pants and hoodie and trainers. Breakfast was just ok. Get a designer in to advise on the restaurant scene and replace the nasty dining chairs. Get the staff to be more attentive. I only had a main course at dinner because I never saw the waitress again all night after she'd checked my lamb was ok. The plate wasn't cleared and I wasn't offered dessert, coffee or a night cap....a missed opportunity for more revenue.

The Hotel itself has the potential to be absolutely 5 star however I will be honest and thorough in this review as in my opinion the problems we had spoiled our break completely and would definitely make me think twice about staying again! Issues that other potential guests need to know about and check before they book also..... My husband and I decided last minute to have a motorbike trip over to Campbeltown so searched *********** and came across this place. We price checked against the Hotel directly and found it marginally cheaper booking direct so went with that option. We paid £195 for what they classified as the best room they have being room no 4, the 'big room at the front'. This rate included breakfast. On arrival at the premises, up a very steep driveway - which on a motorbike with full luggage, rider and pillion was a challenge on its own - we struggled a little but eventually found a semi-safe space to leave our bike (the parking area is more or less all on an incline due to the steep driveway). Having checked in we then climbed the stairs to our room - for lesser able bodies, please note that there is no lift available or assistance offered in helping you with your luggage. The room on first glance is absolutely stunning. Huge bay window overlooking the loch out the front, a massive four poster bed, dining table and chairs and a three piece suite next to the window. A TV and DVD player (which bizzarly had a cut end on it and wasnt actually connected to the TV). Some lovely antique storage furniture also making the room rather lovely to look at. A separate bathroom with shower cubicle and separate large bath (which I will come to separately below as this was where the problems were and boy were they problems!!). We had travelled 180 miles on our motorbike to get to Campbeltown so were quite weary and were looking forward to a relaxing night. We decided to book dinner in the restaurant within the Hotel and were advised on the hour were the booking times. Having booked dinner we had about an hour and a half to relax after our weary travels so sat and enjoyed the peaceful view out of the large bay window. We then went to get ready for dinner. My husband always likes to have a bath while I prefer a shower so we started to run the bath and found the first major problem. A huge standalone bath in the room looked lovely however there was NO cold water coming through the tap. The water pressure in the hotel is absolutely abysmal (as has been said many a time by previous guests) which to be fair may not be their fault but to have NO cold water coming in to the bath is a bizarre concept. The hot water was scalding and because of the low water pressure it ran very slow. If we had left the bath to run itself, it would have taken about an hour to fill and at that, it would have been too hot to lie in! So scrap that idea and just have a shower instead... hmmm okay then! The shower cubicle was a smallish square unit with a

I have decided to break this review down into segments of our stay. Firstly, our room was dated but clean. An array of heaters were situated around the room, only some in working order. The bed was hard and uncomfortable. Whenever you moved you could hear springs "boing". My husband spent the night fearing he was going to fall out of the bed as it had no support. The bathroom looked modernised but water pressure was bad at sink. Air bubbles and dirty brown water was what met us on use, after letting it run for a while it did clear. We had booked in for dinner, owner didn't tell us that the restaurant was full. Whilst we were sitting in the lounge having a pre dinner drink, staff began to set a table up in the lounge (after removing coffee table to make space) and told us and other guests that's where we would eat, side by side, crammed into the middle of the floor space in the room with all the couches, chairs etc surrounding us. One gentleman was so angered he left the accommodation and asked his company be refunded their costs. Another chose to now have his meal as room service, and my husband and I said that we would now have to go into town and find somewhere else to have our meal. Only issue now was, we had had a couple of pre dinner drinks and could no longer drive and would now also have to pay out for taxis. The owner when confronted with this absolute shambles could not have cared less. Her attitude was beyond rude. She came into the lounge, put £10 on the table and said, "there, it's £4 each way into town I have been assured" then turned and walked out. Talk about missing the point! To say we were furious would be an understatement. She gave a very unapologetic apology at some point during this full confrontation. We returned her money, paid our drinks bill, went to change, and on returning downstairs the conversation being held between the owner and another staff member (male) became stilted and stopped. Ever get the impression you are being spoken about? We then left to go into town. On return we went straight to our room for the most uncomfortable nights sleep. Breakfast was okay, it equalled no bowls set out for cereal/fruit. Smallest pot of coffee between 2 persons and relatively slow service considering there was only myself and my husband left to cater for. The food was fine and all other staff members we met were nice. So, on reflection I would say this, spend your time and money elsewhere. The rudest most inhospitable owner I have ever had the misfortune to meet. You won't be well rested, and potentially you won't be well fed either. Avoid!

Very comfortable room spacious and lovely large bathroom with shower and bath and lovely evening meal sea food platers staff and manager lovely old Victorian house used be whiskey sellers house then maternity home

amazing stay, amazing property and amazing breakfast. Did feel a little sad about the night manager whom, when we asked whether the bar was open at 10:15pm after we’d got in after dinner, told us she was serving till 10:30. We said we’d only want one as we’d had a few with dinner and we’re met with the reply of: if you’ve already had a couple then you’ve probably had enough. Other than that everything was excellent and exceeded expectations.

we spent a blissful night here after leaving a terrible stay and having no place to sleep. The friendly owner offered us a room with our sweet dog. The breakfast was very tasty and well prepared, plenty of choice! The room was beautiful and very clean! We highly recommend this hotel! Very good and very friendly!! thanks again.

When we were ordering the room for the 28th we were sure it was the top of the line room. We are senior citizens. We were given a room with three beds off to the side. The TV and remote were worthless. The lamps in the room did not work, and the staff could not tell us how to get them to work. The next morning we noticed the room next to ours was the top of the line room we requested from *******. For an extra fee They were able to give it to us for another night, which was the excellent ******* charged us for room.