The Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
แปล
Irene TT
อพาร์ตเมนต์แบบ 2 ห้องนอนพร้อมวิวตัวเมือง
เข้าพักเมื่อ เม.ย. 2023
ครอบครัว
1 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 1 พ.ค. 2023
The location is really convenient with lots of restaurants around. We like the Ben &Jerry round the corner of the hotel, we always visit there before returning to Hotel.
แปล
Petet Linane
ห้องโรงแรมวิวทะเล
เข้าพักเมื่อ เม.ย. 2023
ทำงาน
9 รีวิว
3.5/5
โพสต์เมื่อ 26 ก.ค. 2023
210 per night but only serviced twice per week.
แปล
ผู้เข้าพัก
ห้องพักในโรงแรมพร้อมวิวเมือง
เข้าพักเมื่อ ต.ค. 2021
เพื่อน
2 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 8 มี.ค. 2022
Perfectly located with friendly staff. Very quiet considering it is in the heart of the city. Only 5 minutes away from the airport and the harbour and esplanade is out the main entrance
We really liked the location. Close to the beach, lagoon, tour pickup spots, restaurants and grocery locations. Very clean, quiet, and well maintained.
แปล
ann
เข้าพักเมื่อ ก.พ. 2024
อื่นๆ
2.0/5
โพสต์เมื่อ 10 ก.พ. 2024
Upon arrival they took my money and then told me there was NO HOT WATER, they did not tell me their was NO WATER period, not even offered me a bottle of water to wash my face, make a cuppa, nothing, very poor communications, no feedback from my formal complaint, not until I requested a cancellation, then I was put through to the reservation manager who at least tried to be professional. No room service, my room request was not meet, overall not happy, room furniture was shabby, lots of old scratches on furniture. room needs a facelift.
แปล
Ali Yusuf
เข้าพักเมื่อ ก.พ. 2024
อื่นๆ
4.0/5
ดีมาก
โพสต์เมื่อ 8 ก.พ. 2024
I payed for shuttle service back to the airport. I didn’t receive it. I had to pay Uber for it. What happened?
แปล
Peter
เข้าพักเมื่อ ก.พ. 2024
อื่นๆ
3.0/5
โพสต์เมื่อ 8 ก.พ. 2024
Great location, spacious 1 bedroom apartment on 6th floor overlooking Cairns pool & Ocean. Amazing views. Coffee at Coast Roast well worth a visit. Many worthwhile restaurants on pier & esplanade.
Downside of room 625
1. Very poor standard of the walls & doors. urgently needs a repaint. See photos
2. Housekeeping standards way below par and not what is expected at a Mantra property. The dust build up on the skirting boards in the dining area indicates this area has not been cleaned in a while. See photos
3. Renovations underway. Extremely disappointed to only learn of significant renovation noise as check in was being completed. The use of a jackhammer was quite significant & whilst we understood the need, to be sold a non-refundable room without fully disclosing the noise situation is simply poor form.
แปล
Andrew
เข้าพักเมื่อ ก.พ. 2024
ทำงาน
4.0/5
ดีมาก
โพสต์เมื่อ 5 ก.พ. 2024
the shower and shower head i didnt like and the hot water ran out way to soon and was not up to standard
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Robert
เข้าพักเมื่อ ม.ค. 2024
ครอบครัว
4.0/5
ดีมาก
โพสต์เมื่อ 30 ม.ค. 2024
Great location and views from our apartment with a plethora of restaurants and cafes extremely close. Both the hotel pool and esplanade lagoon (opposite the hotel) pools are great.
แปล
claire
เข้าพักเมื่อ ม.ค. 2024
อื่นๆ
3.0/5
โพสต์เมื่อ 18 ม.ค. 2024
Hotel could do with a bit of a facelift. There was a terrible smell of curry throughout the whole Hotel.
แปล
Jonathan
เข้าพักเมื่อ ม.ค. 2024
อื่นๆ
2.0/5
โพสต์เมื่อ 8 ม.ค. 2024
Our family were staying here for 3 nights during our vacation this year. We found this hotel and thought it looked very good and central. We booked a 3 bedroom appartment with sea view and were looking forward to that. When we arrived, we got a room with absolutely no sea view. We asked if there was anything wrong but the staff just said that this was our room and there is nothing they can do about it. We were disappointed but couldnt do anything about it. Then when we tried the beds, it was impossible to sleep in the bed sofa. It was the cheapest and most terrible bed sofa I have ever seen.
We complained about this to the staff and they referred to the manager. after the whole day, we got in contact with the manager. We wanted to get an additional mattress for the bed sofa since the iron bar under the thin mattress were hurting your back when laying there. He was very rude and told us this is what you paid for and rejected all our suggestions about getting another mattress or pillows to make the situation better. Since he refused all our suggestions we requested one of us to get another room just for the night so we all could sleep in a proper bed. He said it was fully booked but at the same time we had to pay if we would want another room. That doesnt add up....
It all ended with us putting the mattress on the floor instead to be able to use the bed at all...
So if you want to pay hundreds of dollars to sleep on the floor, this is your hotel.