Anuwat Kulwinichaya
I travel alone from Munich, Prague, Vienna, all the way to Budapest. The hotel was in a great location near the metro. However, my problem was the safety of my belongings, as I had taken my purchases out of my suitcase to rearrange them before returning to Bangkok. I still had one more day of sightseeing in Budapest. When I returned to the hotel on my last night, before my departure, I discovered that...
1. The box of sweets purchased in Prague has been opened. 2. One chocolate from Munich and one from Budapest are missing.
I went down to reception and reported the theft. I showed them the receipt to prove I bought it. I'm certain the housekeeper stole it. The staff said the cleaning is outsourced. The CCTV footage only shows the hallway. Where exactly is the security for customers' belongings? The hotel cleaning staff were dishonest. Luckily, I hadn't taken off my gold necklace; otherwise, it would have been stolen. The hotel took no responsibility whatsoever. The stolen item wasn't worth many euros, but the security of my belongings is more important. Customers want to stay at your hotel, but after this incident, I want to warn other potential guests.
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