Going to be as fair as possible since Sophie the hotel manager feels the need to read & respond to all reviews :).
The good:
The location of this hotel; Manneken-Pis, Palais de Bruxelles, Bruxelles-Centraal train station, and more, are all a short walk away. There's a plethora of restaurants & shops nearby. Never had a bad dining experience in the ones we visited.
The staff are all friendly. Always greeted you, checked to see if you needed anything...one gentleman in particular (might've been the owner, not sure) asked us several times if there was anything he could do on our behalf, if our rooms needed cleaning, etc. Service was great. The rooms are spacious, the beds are comfortable.
The bad:
The hotel has no A/C. I mean absolutely none, no central or window units. I understand A/C is not common in parts of Europe, or that it might be for ecological reasons, but it was 90°F humid weather during our stay. We would sweat even after taking a shower at night, it was that hot. The only relief was an old-fashioned standing fan (it didn't help). We asked about it before checking in, & were not answered until after our booking was non-refundable.
The hotel shuts down during the summer...unfortunately, they forget to open the faucets when they reopen. There was air & dirty water in the pipes the first time we used them, which hit me in the face since I wasn't expecting it.
The shower has no divider at the bottom, so water leaks out into the rest of the bathroom floor.
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