โรงแรมโรงแรมพูลแมนในบริสเบน

I am utterly disgusted by the behaviour of two white female staff members at the front desk. Their attitude towards white guests was pathetically submissive — bowing like ****. But when they turned to us, an Asian family with two young children, their faces changed completely. They became cold, rude, and made us feel extremely unwelcome. It is absolutely shocking and unacceptable to experience such blatant racial discrimination and double standards in the 21st century. If you are Asian, or if you believe in basic human respect and dignity, DO NOT STAY HERE. The hotel might look nice, but these ********** staff members will ruin your entire trip. Zero respect. Zero stars. Shameful.

I recently stayed at this hotel and had a mixed experience. 1. Lighting: The lighting in the room could definitely be improved. Even with all the lights switched on, the room felt dim. Additionally, the lighting control could use modernization; I had to switch off each light individually, which was quite inconvenient without a master switch. 2. Housekeeping Service:The housekeeping service needs enhancement. The dental kit, which includes enough toothpaste for just one day, was not replaced daily by default, and I had to repeatedly request it. Furthermore, slippers were not provided in the room, which is not something I would expect from a 5-star hotel. 3. Communication: I also faced issues when trying to contact the reception and housekeeping to arrange for the missing items. My phone calls from the room often went unanswered, which happened multiple times during my stay.