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The Pullman is reliably good and the location is good except for a long walk. If the bus that transfers passengers from Brisbane International to Brisbane Domestic was to stop near the hotel it would save a long walk from the domestic terminal. Pleasant stay but a pricey hotel based on airport monopoly.

The 1 hour 10 minute line up at reception to check in was ridiculous. Considering we arrived at 2:55pm, after the 2pm check in time. Standing in line the whole time with no offer of a drink or any explanation. The reception is for two hotels. Our twin queen room was great, 2 sinks in bathroom, heaps of towels. The room was very comfortable, however no milk for coffee. The hotel pool area was poorly maintained and grotty, so we didn’t use the pool. The bars never opened while we were there. We didn’t use express checkout as the reception line at 9:30am was again busy. I wouldn’t recommend staying here if they expect people to wait so long to check in.