KKarenRats in restaurant
On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome.
The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice.
We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food.
The only concession we were offered was to not pay for the remaining nights that we would not be staying for.
Really disappointing. On hindsight some things we would add about the whole experience:
- Not a 5 star in terms of food, service or cleanliness
- Staff really hit and miss - some very friendly some really rude and unhelpful
- Rooms didn’t feel clean
- Food was average - nothing felt fresh including breakfast
- Quite stingey with water - water not replaced within our room (had to ask for it)
We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.
AArtemAmazing stay at Salt of Palmar!!!
Boutique, 16+ Hotel located on the east side of the island, on the first line. Great beach with amazing sunrises. Lots of sea activities are included with your stay.
Quiet, spacious rooms. Great spa.
Curated menu in the restaurant and opportunity to book a special dinner with a chef. Great wine and international cocktail selection.
Professionaly trained staff and the management team lead by Mr. Med will make you stay exceptional
SSiddiqAdamThe service at the hotel is 7 stars. Especially the food and beverage department - Deven, Kiran, and Ganesh went out of their way to accommodate our 10 year old Down syndrome boy. Jay for the beach area was also excellent. Manoj and Antish from the front office did their level best to resolve our concerns and address our needs.
But the hotel itself is more like a 4 star. Pool is not heated. The entertainment at night is very boring and lifeless. The kids club is also lifeless and not interactive at all. The personnel just sit and watch your kid. No interaction at all.
KKamalskiIt’s a little adventurous to get here (only possible with own car or their van on request). But the views from their restaurant and rooms are extremely stunning!!!! The service is a bit slow and if there is something or you need something you have to call the reception with your own phone. Also, wifi connectivity can vary depending on the weather up there. Be aware, no kids allowed and the terrain is difficult for people who have difficulty with walking. At the end of the day you come here for the paradise view, which is just mesmerizing!
SShanA big shout out to Aziza at front desk. She is so welcoming and helpful through out my 3 nights stay. It was my friend’s birthday, Aziza upgraded our breakfast to Jade, arranged a birthday cake for dinner. I caught a cold during my stay and went to the hotel clinic to take medicine. When I go back to my room at night I received a get well soon card and a fruits platter from Aziza. Will definitely recommend to all my friends who want to travel to Mauritius.
VVictor BorshchevНеплохой отель на Маврикии по системе все включено. Номера бассейны бары все замечательно. А вот пляж совсем не располагает. Сильный ветер, течение мутная вода. Это рай для любителей водных видов отдыха
小小K宝宝Compare to Lux Belle Mare and Lux Grand Baie, Lux le morne is a disappointment in terms of service level. The structure of the buildings look nostalgic but it’s well maintained. The level of hygiene seems to be high. I love the beach which has the best on the island. But it is a shame they couldn’t utilise this. If you imagine the other two lux hotels I mentioned above are for Waitrose and harrods sippers then this le morne hotel is for Tesco shoppers.
They made mistakes in billing and quality of drinks is mediocre. I can do better at home.
RRanoshI had a great stay at Royal Green Resort. The hotel is very clean, and the staff are friendly and helpful. The location is good if you have a car — about 57 minutes from the airport by car. I would like to thank Vedhna in particular; she was professional and very kind in all her interactions with me.