ผผู้เข้าพักI was at the hotel and I get other 3keys when I personally booked for 4 room !!! I went out to club with friends when I returned to the hotel I didn’t get my key to my room I waited at the reception for more than 1 hours non of your staff came out .. I have to sleep outside that day ,,, am not happy with the service and I didn’t use the room because nobody gave me keys to my room I booked
LLidija ZThe whole issue was a family we have booked. We have booked a room for two adults and two children via trip.com but in the system there was a reservation only for two adults. After showing the prof of booking for 4 persons, the hotel staff provide small chair-bed.. but generally it was not very comfortable.. Apparently the whole issue was a with intermediator/ agency. However, not sure that we would go again to this hotel..