Natra Bintan, a Tribute Portfolio Resort

Natra is our 1st choice of several trips this year. Pretty heart warming as several staff recognized us, we are quite frequent staying overnight and love the food there. Encountered main door lock spoilt, staff has fast response to recover it. Thanks to the staff! Keep it up and see you soon.

The resort is very clean and near to the ferry terminal - 10 mins away. And full of family fun . Enjoy the ATV, water slide. Karaoke, mangrove kayak, water activity. Clean water in the artificial beach . Bugs free too. Highly recommended

Good resort for families. Nothing much outside the resort. 2 days staycation is more than enough. They do not allow late check-outs.

Excellent service in the resort. I asked if they could set up something complimentary for my mom's birthday and they did. A Happy Birthday banner and a small cake. Appreciate the effort. But the cake shall be improved in the texture, it's too dry. But still we are thankful. There's buggy service around the resort which makes it so convenient for my elderly mom with knee pain issue. The breakfast spread is good! On 27 July, we had a negative experience at a point. We booked a massage at D'Bintan massage outside the resort, with 2-way transport included. We booked 8.30pm and we were told to wait at the lobby area at 8.30pm. We were having our BBQ buffet dinner at The Patio, the spa girl stationed at the lobby came into the Patio restaurant, approached me at 8.20pm while we're still eating, and asked me if i booked the massage, i said yes. And she stood there looking at me. I looked at my watch and told her, i booked 8.30pm right? She looked at her watch and said "ok yes 8.30pm" and left. Just 5 mins later at 8.25pm, she came to my table again and told me, the car is waiting outside already. At that point, i felt like she was rushing us to stop eating and go now, while we're still finishing up our food, which was quite rude. If its already 8.30pm and we're still eating, she can rush us. But we still have time to finish our food! Other than this, the stay and experience was all good.

Hotel is clean and their service is great. Pool is beautiful and there are alot of activities for kids friendly but pricey abit.

I had a really great experience here. Rooms are clean and spacious, the atmosphere is relaxing and the service is superb. Will definitely return.

The resort and facilities is self sufficient for a short 3-4days trip. Breakfast spread was good. But lunch and dinner options are not as exciting. If intend to stay long, need to explore food at other places. Service was great.

First of all, strongly recommend this resort and appreciate for the service provided during our stay. We arrived quite early that morning, when we tried to check in, I was told that our room was not ready, which I could understand due to this early timing. After that, we left the luggage at concierge and went for fun and exploration in this resort. Around 2pm, we were told that the room was still not ready and spare room would be provided to us for resting purpose. Then four hours later, we were told that the room was ready and delayed due to WIFI connection issue, furthermore, complementary upgrade of another room with jacuzzi would be also an option for us. When we had BBQ in front of our room, resort staff delivered one box of pizza with their apology letter, which made me touch and surprised. Thumb up for this friendly and attentive service!! Looking forward to the next trip there!!

Best holiday trip ever. Near to ferry terminal, access to activities was easy. Plenty of interesting activities to do. Best was the ATV experience. Great food, excellent service from staffs. Will surely drop by again. Can't wait!