บาฮิอา ปรินซิเป้ เอ็กซ์พลอร์ ปุนตา คานา - ออล อินคลูซีฟ

Staff were friendly enough but some could use some enthusiasm reminders. The pool bar staff did not seem to like their job. Front desk people were very friendly and inviting

Everything was good except for the leaking sealing from the rain that makes the room smell like molde . But overall everything was good

There was a significant security breach in our room. It may employee entered our room without knocking while my partner was coming out of the shower naked, I started yelling at him to get out of the room and he stood there like he couldn’t hear me he was attaching a sign to the back of the door and he would not even turn his head to look at me. I filled out a security incident report I will not be available for the next 30 days as I am Amend doing a medical treatment program, but I expect the hotel to at the minimum refund to the fortnights that we were there as my partner was unable to feel safe in our room and had a hard time sleeping and even being at the resort after this happened

While the rooms were excellent and well maintained, the concierge and front desk service was extremely poor. I requested an extra blanket three days in advance and only received it three days later, which is unacceptable. During my stay, I was injured and advised by a doctor not to walk, yet the resort did not even have a wheelchair available. This lack of basic guest support is concerning, especially in a resort setting. Additionally, the check-in process took over an hour and a half, which reflects very poor organization and guest handling. My low rating is solely due to the concierge and front desk service. The rooms and cleaning staff were good, but the overall experience was significantly impacted by the lack of responsiveness, preparedness, and basic service standards.

rude staff, cockroaches in the room They try to rip you off to change room that is infested with roaches

Room was full of mold

Los cuartos excelente su limpieza, muy buena la atención del personal un buen comentario y muy atenta la señora tú del quid De la Villa 98 fantasía, todo requerimiento en la habitación era muy ágil y efectivo.