ผผู้เข้าพักA Deeply Disappointing and Unacceptable Experience at Skylight Hotel
I stayed in a mini suite at Skylight Hotel, and I was shocked by how terrible the experience turned out to be. The staff were rude, impatient, and made me feel completely unwelcome from the moment I arrived. For the high price I paid, I expected decent service – instead, I was treated with disrespect and inflexibility.
Friends and family who came to visit me were not even allowed to come up to my room. I wasn’t trying to throw a party – just to see my loved ones for a short visit – and even that was forbidden. The hotel felt more like a guarded facility than a place of hospitality.
Worse still, the treatment I received clearly depended on the color of my skin. White guests were treated with smiles, courtesy, and flexibility. I, on the other hand, was made to feel like I didn’t belong there. It was blatant discrimination, and I will not stay silent about it.
I had originally planned to extend my stay for three more nights, but after one evening, I made the immediate decision to leave. I’ve stayed at many hotels, and this was by far the worst service I’ve ever received.
Skylight Hotel should be ashamed. I will never return – and I strongly advise others to think twice before booking here.
ผผู้เข้าพักWe had a wonderful experience during our stay. The hotel was exceptionally clean, and the staff were warm and welcoming throughout. We were especially impressed by the team who served us breakfast and provided room service. The women, including Melat, were incredibly kind and friendly — starting our mornings with her bright smile truly made our stay even more enjoyable.
ผผู้ใช้ไม่ระบุชื่อStayed here during the Meskel holidays. Checking in took some time (2 hours of waiting) since we had no choice but to go to the hotel early before the roads close. Place has modern amenities that made for a comfortable stay. Breakfast is okay, a good selection for vegans and health conscious alike.
CCatherine AnnOverall, we had a wonderful stay at the Marriott Executive Apartments. The staff were professional and welcoming, the room very comfortable and the breakfast spread was really good with lots of choice. The location is good, easy to get to from the airport using the Ride app and then centrally located for sightseeing. We didn't use the kitchen in our room, but it seemed to have everything in it. Some of the fixtures in the bathroom (particularly the shower) were dated and could use an upgrade but it didn't bother us. Overall a great choice for Addis visits.