The whole hotel is disgusting and unsanitary, the room has been filled with ants all over the floor since we got here. Although they had cleaners , the rooms were never cleaned. The best that we got was new sheets and towels, the floors were left filthy. A bottle smashed in the room and the cleaner proceeded to just brush the broken glass out onto the patio which will be a hazard and a danger to any future people who will be staying in that room. The cutlery, plates and tables were filthy. There were bugs in our drinks as soon as they were made which leads me to believe that they were in the taps or that the cups/ glasses were just not cleaned at all. When going into the downstairs toilet, there were holes in the walls, mould on the ceiling and just filth everywhere. The ashtrays were also filthy, with blood on one of them. We paid for breakfast and dinner to be included, the food was practically inedible. We were never even offered a drink. The cleaners would just walk into the room when we were still in there, without even bothering to check. The ‘friendly atmosphere’ that is described when looking at this hotel is an absolute lie, it is very hostile. You have advertised that the hotel is great for families and that they have a children’s pool, the children’s pool that you are referring to is a tiny square , inadequate for swimming. And to top it all off, you had to pay extra for basic things such as the use of a fan that was already in the room. We have travelled to many different places and have never experienced this type of service before.
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