Horrible customer service and cleanliness! I came from out of town hoping to spend a great weekend in Jack London square and the bay area only to check into a room with used female sanitary pads wrapped up on the bathroom sink. I informed the front desk worker only to be told I would have to wait until he could get someone to clean the room. I then asked if I could have another room instead which he then offered. I went to the new room only to be disappointed as it had clumps of hair scattered on the floor. Frustrated, I complained again. Tired from a day of traveling and having to move my bags from one room to another on different floors, I just cleaned the hair up myself and stayed in the room. I would have left and checked into another hotel but there were none available at the time. After checking out the next day, I was told to contact the manager Mr. Singh concerning my complaints. I called and emailed him for five straight days only to be ignored and given the run around by his employees. I will never come here again and I would advise you not to either.
After a rough experience before arriving at the hotel—my car’s back window was smashed, and a piece of my luggage was stolen—I checked in feeling quite shaken. From the moment I arrived, the hotel staff showed genuine kindness and support. Special thanks to Philippios and Armando from valet parking, who went above and beyond by spending two hours helping me clean up the broken glass and patching my back window, ensuring I could drive home safely the next day. Their incredible hospitality has made me a loyal Hyatt customer for life.
After a rough experience before arriving at the hotel—my car’s back window was smashed, and a piece of my luggage was stolen—I checked in feeling quite shaken. From the moment I arrived, the hotel staff showed genuine kindness and support. Special thanks to Philippios and Armando from valet parking, who went above and beyond by spending two hours helping me clean up the broken glass and patching my back window, ensuring I could drive home safely the next day. Their incredible hospitality has made me a loyal Hyatt customer for life.
Horrible customer service and cleanliness! I came from out of town hoping to spend a great weekend in Jack London square and the bay area only to check into a room with used female sanitary pads wrapped up on the bathroom sink. I informed the front desk worker only to be told I would have to wait until he could get someone to clean the room. I then asked if I could have another room instead which he then offered. I went to the new room only to be disappointed as it had clumps of hair scattered on the floor. Frustrated, I complained again. Tired from a day of traveling and having to move my bags from one room to another on different floors, I just cleaned the hair up myself and stayed in the room. I would have left and checked into another hotel but there were none available at the time. After checking out the next day, I was told to contact the manager Mr. Singh concerning my complaints. I called and emailed him for five straight days only to be ignored and given the run around by his employees. I will never come here again and I would advise you not to either.