We booked through trip.com which I found out later was Singapore company cause my 1st charge refused it. They do not update you but we contacted Vacasa and they send us everything we needed to get in room and gate for garage. It is a different company that manages hotel
For our room at least and don’t bother with them they are just rude. The room was very nice and clean. Plenty of space with 3 bedrooms we have stayed in many rooms at the Camelot and this was my favorite. Can’t wait to go back.
It was good stay, the building was smaller than the two next to it but the pool size was bigger than them. Grande beach picked bigger pool than more people while the other resorts picked more people with smaller pool.
today my id was expired and I had already booked my room for next night. my boyfriend was kicked out of my room with less than an hours notice and locked out of room, with not even all of our belongings while I was at work!!! no one at this hotel had the decency to inform me of their decision that they wouldn't except my expired ID and I needed to leave ASAP. and I had to get my refund from 3rd party sales Trips.com which said this booking would not be offering any refunds!! still waiting to hear back from them on refund!I will never go back there and would never recommend them to anyone after the rude people I had to deal with today!!!
The first room I booked was an oceanfront king. When I arrived I was placed in a small room on the 2nd floor by the pool. It smelled like it was just bombed for roaches. The bathroom was the size of a walk in closet with the shower directly behind the door. I was starting to get discouraged about this trip at first but I went up front to ask for another room higher up. The guy at the front desk was very understanding and moved me to the 7th floor with a room with 2 beds. The elevator there made me pray for my life every time I used it but once I reached my room I was highly satisfied with the change. The room was twice the size of the original king room I booked. Bathroom was still kinda small but cleaner. The view was amazing compared to looking at everyone in the pool and the room didnt smell of raid. This place could use some updates and definitely has potential.