ผผู้เข้าพักThis hotel was nice and clean. VERY clean!! Great location!!! They were recently renovated so they were still working out the glitches but overall a good stay. Would have been great if my husband and I could have gotten a room on an upper floor but they weren't able to do so. But next time I will just make sure I request an upper floor when booking. Also I want to shout out the housekeeping staff. They were truly so friendly and kind. We will definitely be back. Oh and one thing I think needs to be added is a table. My husband and I order out and eat in the room but we had nowhere to eat but on the bed.
ผผู้เข้าพักtoday my id was expired and I had already booked my room for next night. my boyfriend was kicked out of my room with less than an hours notice and locked out of room, with not even all of our belongings while I was at work!!! no one at this hotel had the decency to inform me of their decision that they wouldn't except my expired ID and I needed to leave ASAP. and I had to get my refund from 3rd party sales Trips.com which said this booking would not be offering any refunds!! still waiting to hear back from them on refund!I will never go back there and would never recommend them to anyone after the rude people I had to deal with today!!!
ผผู้เข้าพักThe first room I booked was an oceanfront king. When I arrived I was placed in a small room on the 2nd floor by the pool. It smelled like it was just bombed for roaches. The bathroom was the size of a walk in closet with the shower directly behind the door. I was starting to get discouraged about this trip at first but I went up front to ask for another room higher up. The guy at the front desk was very understanding and moved me to the 7th floor with a room with 2 beds. The elevator there made me pray for my life every time I used it but once I reached my room I was highly satisfied with the change. The room was twice the size of the original king room I booked. Bathroom was still kinda small but cleaner. The view was amazing compared to looking at everyone in the pool and the room didnt smell of raid. This place could use some updates and definitely has potential.