I had a great time in this hotel, with a neat and well equipped room, good Wi-Fi connection and delicious breakfast served by super professional and careful personnel. The only ‘drawback’ is that it takes 20 minutes on foot to go to the center, a nice walk but just consider this if you have no means of transportation. Also the receptionists were really welcoming.
One of the greatest places I’ve ever stayed, I came here for my birthday and my god it was phenomenal, we stayed in the room with the underground pool and it didn’t disappoint, we were so relaxed and had the best stay ever, we were greeted and treat like royalty nothing was ever too much, the manager was so pleasant and welcoming and we’re all the staff, we went to the roof top party and it was amazing still feeling very welcomed and special, breakfast in the morning was one of the best continentals I’ve ever seen in my life, we will definitely be coming back here thank you to all at hotel for giving me and my husband the best experience xx
Unfortunately I had the worst night sleep I've ever had in this hotel. Well to be accurate, I got no sleep at all! They have spent money on doing up their hotel and the lobby and restaurant looks stunning, and the breakfast was great. However, they have not given the same attention to detail to their rooms. There was a smell that was like drains in the room which was horrible.There is a dangerous shelf with a metal railings hanging above the place you put a suitcase which my partner hit his head on the sharp corner... not a clever decision to put it there. The paintwork in our room was unfinished, the towels were threadbare, and the mattress was truly terrible - so cheap and so uncomfortable I was in great pain. I went to complain at 2am and was taken to another empty room to give me a pillow from the bed there - I asked if I could sleep in that room instead but I was told I wasn't allowed to. We had a second night there, so as I could not sleep due to the cheap old mattress, I spent the night searching for another hotel to stay in. It then took two more days to get the hotel to refund me for the second night and lots of phone calls as they had to take it up with the hotel owner Aloisi who was on holiday. They should have refunded me for the first night too really as I was treated terribly. Even the nice Receptionist on the desk in the morning -Maurizio said they didn't get it right, and I should have been offered another room. So no personal service received there at all. It would have been nice to have heard from Aloisi himself with an apology.
I can’t even begin to share the experience of staying at Palazzo Sant Anna Lecce! The location is on one edge of Old Town near the market. You enter through an unassuming door; but then it’s like opening a present…behold the wonders of the hotel! The rooms are beautifully adorned and each of the rooms have a name, all with different interiors. Learned about the history of the structure as it dates back to feudalism times. In all my travels and engaging with various staff, the individuals who are employed by this establishment by far are some of the most hospitable staff I have ever met. Their willingness to check in with you each time you see them and their offers to always assist surpassed my wildest dreams! The breakfast area and service exceeds the typical European breakfast. There are a large variety of options including made to order eggs. I never left hungry after breakfast! The hotel hosted an evening reception during my 5 day stay…it was lovely under lights on one of their 3 terraces. A spa will be opening soon…will have to come back to enjoy this. Thank you, Deanna/Alfonso/Mateo/Francesca, for making my staff incredible! I will definitely stay here on my next trip to Lecce.
Palazzo storico situato nel cuore del centro storico di Lecce. Posizione eccellente: si può parcheggiare comodamente in prossimità della casa, evitando di transitare nella Ztl. Stanze ampie, luminose, pulitissime e fornite di tutti i comfort e di porte blindate. Lo staff molto gentile, sorridente e disponibile. Ci hanno permesso di fare il check-in in anticipo, agevolando il nostro soggiorno (purtroppo breve) a Lecce. La colazione varia, genuina e abbondante, dolce e salata. Ho apprezzato tantissimo il caffè servito nella moka. La proprietaria disponibilissima, discreta e molto accogliente ci ha fatto sentire a casa. Consiglio Casa Mamma Elvira e ci tornerò sicuramente. Grazie
We had a suite on the 4th floor. The good stuff: 1. Hotel is in a great location 2. The room was very large and it had a lovely big terrace 3. Room was well appointed and spotlessly clean 4. Lovely big comfy bed 5. The valet parking service is very efficient 6. Welcoming staff 7. Water, fruit and sparking wine in the room The stuff that could be better: 1. Very small bathroom considering the size of the room with weirdly a huge 2 person jacuzzi bath in a separate room which I couldn’t work out how to use. Would be better to have a decent size bathroom with an ordinary bath in it 2. Breakfast not included and was overpriced at 25 euros per person to add it on 3. No tea or coffee making facilities 4. There were so many light switches and lots of them didn’t make sense. It took ages to work out which switch turned on each light. Overall I recommend this hotel as a good place to stay.
ผผู้เข้าพักThis place was managed so well by the team there. Gianluca from the front desk was one of the most helpful and friendly people we’ve met on the trip; so accommodating for our needs and helpful with some bookings. The breakfast spread by the wonderful staff was delicious and SO MUCH FOOD! They accommodated my gluten free partner very easily and were so friendly - always with big smiles. The rooftop was great - but certainly very very hot in summer once the sun was up so get to breakfast at a decent time. The rooms were lovely were perfectly clean, comfortable and well set-up. I had to work from there and the desk was ideal!