ผผู้เข้าพักSensationelle Lage, aufmerksame empfangspersonal…. So wie man sich es auch erwarten kann, in einem 5 Stern Hotel.
Pianobar und Restaurant entsprechen dem Niveau. Spa ist nur auf Reservation und beschränkt benutzbar….. was enttäuscht….auch das man sich zur frische Luft ergeben kann ist negativ. Fitnessraum ist im Nachbar/ Partner Hotel und ist mit Basic Geräte bestückt….. ist auch fraglich! Aber ein Instruktor ist meisten vor Ort!
Die Zimmer sind geräumig und gut bestückt, die Aussicht traumhaft……
ผผู้เข้าพักReview
Mixed feelings
I stayed on a weekend solo trip whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view.
What’s good:
- Beautiful public areas in the main building
- Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake
- Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny)
- Some of the staff were kind and helpful, particularly at the reception & the spa desk
- Very comfortable beds, lovely linen & towels - good night’s sleep!
- Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet
- Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient
Less good
- My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described
- The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up!
- I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets…
- At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment
- I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out
On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…
JJully GregórioAmamos por ser estilo apart hotel, tem pia, frigobar e fogão . Vista linda, e super perto do centrinho e do lago, da pra ir a pé. E ele dão um passe livre por dia de hospedagem para andar de transporte público . Economizamos muito nisso. Super recomendamos essa hospedagem e com certeza voltaremos mais vezes.
ที่พักที่ดีที่สุดบางแห่งในลูกาโน ตั้งอยู่ใกล้กับสถานที่ท่องเที่ยวยอดนิยม เช่น ลูกาโน และ Santa Maria degli Angioli Church ซึ่งช่วยให้เข้าถึงสถานที่ท่องเที่ยวหลักและสิ่งอำนวยความสะดวกต่างๆ ได้อย่างง่ายดาย