Four Seasons Hotel Austin

If this hotel were a moderately priced hotel, I would rate it as average. As an expensive hotel (supposedly luxury), it gets a lower rating. Sad that such an expensive hotel would be average at best, but that's what it is. I have stayed here years ago and the service and quality of the hotel have dropped dramatically. I ignored some of the recent reviews thinking it should still be a luxury standard... after all, it's the Four Seasons! If this hotel is representative of the Four Seasons current mode of operation, then I'll be avoiding in the future. The Facilities: The facilities are dated. Rooms are small and not of a standard for the pricing. Everything is just a little on the cheap side for a hotel, as if they were cutting expenses. The redeeming factor is its location. I will say, though, I noticed a few concerning issues... such as a ladder locked over a fire-water system in the staircase (fire code issue to say the least) and balconies that were small with a major (trip causing) lip at the threshold. The people working are nice, but not particularly well trained - with the exception of the folks at the valet who are excellent. I would suggest that the valet manager do training for everyone as they were nice, efficient, and effective in service. Unfortunately, we did not encounter the same level of service for the reception, concierge, dinner service, or room service. Go figure that on an extremely busy weekend (Country Music Awards, Eclipse, and a popular 5K race) this hotel had rooms available. No one had rooms available. They also, like most hotels, inflated prices for the eclipse viewing... however, I found that their massive increase for a room upgrade when the room they gave us was not good, especially since they had the room vacant otherwise, was inappropriate. The front desk and concierge made multiple mistakes in room changes, in room names, and in car transport help. If I were in corporate at Four Seasons, I would strongly think about how this location impacts the reputation of the brand. I, for one, will being avoiding Four Seasons in the future. As an aside, I am writing this review and posting after emailing my experiences to the front desk manager. I heard no response from the manager and still have not received our bills via email as requested (and that should have taken literally seconds to send the billing).

Unfortunately, this was the worst Four Seasons experience I’ve had. I have stayed at Four Seasons hotels all over the world, and have always held them at such a high regard. I am very disappointed with the experience I had at this location in Austin. It wasn’t the 5 star experience I was expecting, and unfortunately I will be leaving early to move to another hotel for the remainder of my trip. Countless things were not aligned with the typical standard of the Four Seasons brand. From the size of the rooms being very small, to many of the staff not being very friendly. I booked a room that was advertised with a bath, and to my dismay I showed up and there was no bath. The room/bathroom that I did get was very small and very dated. When showering, the drain was clogged. Water filled the entire bottom of the shower. The cotton pads in the bathroom in plastic were also half open, it seems like housekeeping was not very diligent. There was no personalized note and chocolate in the room as there has been every single time I visited a four seasons, they brought that later that evening having forgotten. I got a $600 facial, that was advertised as 80 minutes but only actually lasted 65/70 minutes. I got food from room service twice that was very subpar, they got the order wrong once and neither times did I finish the food. I truly never write reviews, but I felt I needed to for this stay as it was incredibly disappointing and it has irreversibly tainted my impression of the four seasons brand. For a hotel booking of $10,000 for the week, I am deeply disappointed and feel this hotel should not be charging so much, and should not be presenting itself as part of the Four Seasons brand. If you are looking for a luxury hotel experience in Austin, try the Commodore Perry estate. It is slightly cheaper than this Four Seasons and 10x more luxury, more modern, and better service.

Had a phenomenal stay this past weekend at the Four Seasons. The staff were friendly, customer service was top notch. Had some trouble with my room key but Erin with guest services to the rescue!! She took care of the situation and for my inconvenience, gave me a room with a view! Again, top notch customer service. See you all again soon Four Seasons! Jason A

Four Seasons Austin is one of my favorite Hotels in the United States. This property is beautiful and management is to notch from Valet to Hotel Services in all depar**ents. I stay here about 30 days a year or more.

Allright place but not what one might expect from a Four Seasons- felt more like a JW Marriott or something like that (though I think the JW Marriott in Austin is a bit nicer (definitely newer) and better located.

Two visits to this property in recent months and fantastic stay/hospitality/attention to detail and follow up. Henry especially helpful and entire staff was great. Check in easy/facilities up to date and clean/rooms very nice and clean…great stay. Thanks!

We celebrated our daughter's birthday and they made it extra special! Several people wished her happy birthday and there were balloons and treats waiting for us. The room was clean and comfortable and we slept well.

I have to commend all of the four seasons, Austin staff. No where else can you get the attention and service that you can get at a four seasons hotel let alone this incredible resort in Austin. I want to personally recommend and call out Whitney Hamilton, manager, who gave the most incredible personalized attention to his guests. Not only did he make sure that everything was absolute perfection, but he made sure that my needs were attended to. When I asked if I could get a change to be able to tip all the employees he personally came upstairs and provided me the change I needed. He also made sure my breakfast order was perfection and spent the time to learn about my experience, and how much I’ve traveled, and how incredible their service is compared to anywhere else I stay. I could not recommend the four seasons in general, but the four seasons in Austin is definitely worth , the extra money because the staff will make sure everyone is taken care of attended to, and provided the upmost perfection and service. The entire staff was amazing. Housekeeping was impeccable and courteous and kind and respectful. Everything in this hotel is definitely worth making your next trip to Austin the four seasons Hotel your destination.

I have stayed at this property on at least three prior occasions. The location is about as perfect as you can get and convenient to downtown offices, dining, entertainment and the lake. The staff and service is superior. Food is great. The lobby bar overlooking the lake is spectacular. While the rooms were very clean and updated, the bathrooms were a bit small. It is unlikely that I would stay anywhere else in Austin.