เดอะเซนต์เรจิส แอตแลนตา

Very nice people and place for my 3-day stay in Atlanta. Feeling the hospitality of the city and people who gave me a lot help especially on some logistics arrangements. Also very convenient place to do some quick shopping.

這是我入住體驗最差的一次，感覺酒店管理有問題，這個價位的酒店在服務細節上遠沒有達標，以上是本人主觀認識，下面講一下客觀情況，第一天check in時前台沒有一個服務人員，衹聽到有人在後麪小房間聊天的聲音，我hello了一下，沒人睬，等了3-5分鐘終於從小房間出來一位女士辦完入住，進房間發現卧室洗手間內有異響，控制面板電流聲（較小），台盆上方天花板有較大聲異響（嗒嗒聲），晚上睡覺肯定有影響，於是打了bulter service電話講了異響情況，希望來處理一下，三十分鐘沒反應，忍不住直接到前台反應，要求儘快解決或換個房間，均不答應且態度生硬敷衍，我要求見manager on duty,回答我經理在忙，我因為外出有事，在禮貌表達了強烈不滿後離開酒店，晚上十點多回來後發異響倒是沒有了，一夜無事，第二天離大譜的事情就來了，凌晨三點左右，睡夢中突然被吵醒，發現窗簾正在自動打開（發出沙沙聲），全屋燈光自動打開，燈火通明，走到客廳發現同樣情況，同時第一天入住時的異響又再度出現，直到早上一直未睡，因為上午要自己開車去機場，已沒有精力和酒店交涉，前台交了鑰匙就離開。認真寫了這麼多，是為了讓更多的人不要踩坑。

洗澡水太小，其他都非常好

Beautiful property, but my Ambassador Elite experience at The St. Regis Atlanta was extremely disappointing. I want to be fair at the start. The hotel itself is beautiful. The setting, pool piazza, terrace atmosphere, fountain, and overall feel of the property are exactly why someone books a St. Regis. When the experience is right, it really does feel special. I was also ultimately placed into a Metropolitan Suite on one of my stays, and that room was excellent. The problem was everything it took to get there. During mobile check in, the Marriott app showed that I had been selected for a suite upgrade. Before arrival, the property manually moved me down because that suite type was apparently not actually available. I understand that complimentary elite upgrades are subject to availability, but from the guest side the app created a clear expectation and then the property delivered something different. That made mobile check in feel misleading rather than helpful. The more frustrating part was the explanation I received at the property. I was told upgrades were effectively limited to one room category above what I booked. That was difficult to understand because my understanding of the Bonvoy Enhanced Room Upgrade benefit is that upgrades may include suites, subject to availability. At the same time, multiple suite categories were showing available for sale, which made the explanation even harder to reconcile. To be clear, my issue is not that every Ambassador guest should automatically receive a suite. My issue is that the upgrade benefit felt far more discretionary and difficult to access than it is marketed to be. Ambassador Service seemed to understand why the situation was frustrating, but at the property level it felt like I had to escalate, check live inventory, and repeatedly ask for clarification just to get the room reviewed properly. That is not the seamless luxury experience I expected from St. Regis. At this level, I expect the property to be polished, proactive, and consistent, especially when handling Ambassador Elite arrivals. Instead, the process felt defensive and unnecessarily difficult. There were parts of the stay that were excellent. The property is beautiful, some staff members were polite, and the Metropolitan Suite experience was genuinely memorable once I finally got there. But the arrival experience, upgrade handling, mobile check in confusion, and communication around elite benefits left a very poor impression. I would only stay here again if I booked the exact room category I wanted outright. I would not rely on mobile check in messaging or elite upgrade handling at this property.

I was in desperate need of a reboot and decided to book a Spa day at the St.Regis. I must say from the moment I arrive the experience felt welcoming, relaxing, and thoughtful. Curated. Jeffrey, who checked me in was simply amazing. His warm and professional demeanor immediately set the tone for my stay it made me feel genuinely welcomed. Breakfast the next morning was another highlight. Greeted by Mimi and served by Jia was absolutely amazing gracious attentive, and genuinely kind. She recommended the chicken and waffles omg it was soooo good! At the spa. Jackqeen checked me in and made the entire process seamless I arrive for my spa treatment a few hours early to enjoy the sauna which is where I met Maddie, who was so wonderful she guided me through my spa experience with such care and attentiveness ensuring that everything felt comfortable, relaxing and truly special my time with Aaron, my massage therapist who was absolutely incredible his skill and calming presence made my experience truly restorative. I just wish I booked more time. Every team member I encountered during my stay was smiling and happy creating an atmosphere that felt both luxurious and welcoming, but most important I am not sure who is responsible for assigning rooms but whoever you are thank you thank you and thank you again for 830 you are the bomb in the room was amazing In many ways it felt like 24 hours in paradise. I left feeling refreshed and incredibly grateful for the experience, it was exactly the reset I needed. St. Regis thank you for the extraordinary standards and this visit was perfectly reminder of why I will choose you again and again!

For the caliber of hotel I was expecting, there were some inadequacies. Prime to this was that the check in time is 4 pm. Upon arriving at 4:40 pm, I was told the room wasn't ready because it was awaiting housekeeping. It seemed like other people had the same issue (but conversely, I saw people arriving after me who got their room). Check-in staff told me it would be 15 mins wait, but that time came and passed. At 5 pm, I approached the desk and asked them to please try to find me any room as I was running late to a meeting. Also, the tub had a hair (not mine) when I entered the room. For business travelers, having the room ready at the available check in time feels table stakes.

Staff was very helpful and friendly. Room service had issues; We asked for tea for two with lemon. Got tea for one and no lemon. Asked for ice and sparkling water. Only got ice. Asked for coffee but didn’t receive sugar.

This is a prototypical St Regis. Full of luxury and style. It’s clean and luxurious. Stately bathrooms and guest room. It’s a phenomenal hotel. Don’t go to the other “5 Star” hotels. I just left the gross Whitley to come here.

Amazingly beautiful rooms. Service is decent but not amazing. Housekeeping needs to be trained a little better.