ผู้เข้าพัก
24 พฤษภาคม 2024
Just returned from Aluasoul on 20/05/24. Hotel had only been open for 12 days prior to our arrival. My partner has a bad back and has walking difficulties. The good things: Staff in the bars and restaurant areas are good to excellent, especially Alex, Tony and Lili. The hotel is in pretty good condition after a rushed refurbishment. The food is good and quite varied (could be hotter). We went All Inc. and the wine, spirits and beer were okay. Local brands only others available at cost. The rooms were okay, read later reference Room Allocation. The pools are heated by the sun only, so very cold as early in the year. The sea was warmer. The sun beds were comfortable, but whether there is enough when the hotel is full is questionable. The Bad Things If you have difficulty in walking and dealing with stairs, this is not the place for you. Everywhere you go involves stairs and lots of them sometimes. Management were invisible around the complex. My Favourite Club attributes include Express Check In, this was not possible as only 1 person on reception dealing with other arrivals. A bottle of Wine and Special letter from the Manager in your room, never received either. Dinner at the A La Carte restaurant any night, but the menu is the same every night. 2 nights is enough there. Room Allocation - we had booked and paid for a My. Favourite Club Junior Suite Sea View with Private Balcony or Terrace and requested Ground floor. We were initially given Room 327 which was about 5 blocks back up a nigh**are stairway and you could only see the sea between the roof tops. Even the room had steps in it. I told the staff member who took us to the room this is not what we booked and it was unacceptable. He told us there was nothing he could do and we would have to see the manager the next morning. The Reservations Manager eventually saw me after a 2.5 hour wait. She said we had the correct room but I showed her the marketing photos that I made the booking with. Along with some pressure from my Agent we were reallocated a room(927) later that day, and got pretty well what we booked but 1st floor. The Main Restaurant had a nasty trip hazard between inside and out. Insufficient Staff, all the staff present from bar staff to cleaners were having to do more than their fair share of duties. They were beginning to moan 3 weeks into the season. Entertainment - pretty rubbish apart from South African girl singer (Tuesdays or Wednesday) who was amazing. Generally it was okay - no more than 3 out of 5. Thanks to the staff at the bars and restaurants.
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