Hotel Casa Realeza

The staff at this hotel were very considerate to this Canadian who knows little espanol and is hearing impaired. I had a weekend to remember staying here.

Really loved this place. Service was excellent. Clean. Staff was always very welcoming. Highly recommend. I will Def. book again.

The hotel lists a 2 bedroom bungalow unit that is 0 bedroom and a loft that you (I) can't stand up in. The bathroom sink is crammed into a small corner under the stairs where anyone over 5'8" can't stand either. Furthermore, it's 20 minutes away from downtown but nowhere was it mentioned that you would not be at the hotel site. After some discussions with the front desk team and manager they refunded the second night's stay so we could find a place closer to the center.

Overall our stay was really great! The location is simply amazing, really close to everything and every time you go out the lobby you get the beautiful sight of “La Merced” simply amazing! The stuff was super helpful, friendly and always available. Food was good as well (breakfast included) The beds were comfortable. My only comment (which I also expressed to the front desk at our departure time) is that the room was designed a bit too small. If you bring 2 regular size suitcases that’s it, you will find yourself having trouble walking towards the bathroom or out of the room because the space between the wall and the foot of the beds is pretty reduced. Other than that the hotel is really good! I would definitely stay there there again but for sure will bring smaller suitcases.

Everything about our stay at Casa Realeza was incredible! Everyone on the staff was super friendly, helpful and went out of their way to be accommodating - from the moment I booked, to check in, to helping get taxis and communicating with us during our stay. The room was beautifully decorated, spacious & very clean & the bed was very comfortable. The breakfast they served each morning was delicious. The location is amazing, it's right in the center of the town, steps away from restaurants, markets & bars. It felt very safe and secure. The views are insane. The only thing is if you're planning on being in your room throughout the day/evening (1pm- 10pm ish) you will hear music playing-- but it's good music! I would highly recommend this place and will definitely stay there again!!

The staff were incredibly kind and helpful. The room was very comfortable. Good location close to many restaurants and attractions (though could be a bit loud at times). Breakfast was good. Great stay overall!

Small but clean an nicely detailed rooms. Beautiful facilities.

The property is very nice. Unfortunately, my fiance arrived well after I checked in. She arrived in a quarrelsome state and began to berate and assault me for allegedly leaving her four (4) blocks away. She was extremely irate and assaulted me in front of both a guest and the receptionist as witnessed at the door to the room as I tried to leave the room. I requested the receptionist call law enforcement and was confronted with an officer who threatened to arrest "me" for disturbing the peace. The property's manager arrived sometime when law enforcement had arrived and insisted I pay for room damages in the amount of 900 Quetzales and immediately leave the property. Oddly enough, the cops refused to wake up the fiance and get her version as its supposedly unlawful to wake someone up if sleeping. The whole incident was incredulous: "I" called for help, the receptionist witnessed the assault, and I was the one that was ordered to leave the premises ... and even be arrested for insulting the manager as he had attempted to make me the troublemaker. I did nothing except check-in in peace and quiet to my room. There was even a guest, a German police officer, who witnessed everything but the cops refused to bother him for a statement or even verbal account.

Has a restaurant in the middle of the hotel, so they play loud music from noon to 10 pm, you must keep dor Ors and windows closed if you dont want the noise come into you bedroom and no fan nor ac so ir gets hot