Nau Sao Rafael Suites - All Inclusive

Es un hotel muy familiar y tranquilo, mucho turismo inglés, no hay animaciones ni nada para jóvenes, no lo recomiendo para la juventud, en tema de comida muy poca variedad, y comidas repetidas,también he de decir que hay mucha limpieza, pero eso sí tener cuidado donde reserváis porque yo reseerve por aquí el todo incluido y resulta que si no reservas por la página oficial del hotel no te entran todas las bebidas no se porque… la verdad que para ser un 5 estrellas deja mucho que deseear!

Definitely not a 5 star hotel more like a 3 star. The suite was lovely and spacious (2 balconies overlooking the pool) however the food was totally disappointing. Cheap buffet - packet mix curry, packet mixed desserts. Only ate 1 night here even though we were all inclusive. Cocktails at the bar are worth having and bar staff very friendly. The hotel is full of large groups of noisy, young lads golfing. The other atlantico is a much nicer spec and closer to a 4/5 star than the atlantico suites. Wouldnt stay again - as someone who visits the Algarve frequently; Vilamoura and Almancil are much nicer areas to stay for holiday.

The hotel has changed since our last visit and I must say for the better. The buffet Restaurant food was marvellous with table service for drinks. Every member of staff were very pleasant and hard working. Played the 3 golf courses which were a good test of golf. The only thing they need to improve is the golf transfers , pick-up 2 hrs before tee-off time then 2 hrs after your finished round is unacceptable. Still had a pleasant week at the sao raphal suites.

wow the hotel was immaculate staff were the friendliest i ever met the food was fantastic with a great choice and well prepared rooms were very spacious with 2 bathrooms and a fridge nice views overlooking the pool and short walk to a lovely little cove with a bar & restaurant me and 5 friends stayed there on a golfing holiday on the 4th of may 2024 we will definitely be booking for 2025

We went in April 20 to May 4. Our expectations were for a clean hotel with average food and mediocre service based on older reviews. When we arrived we were greated with big smiles and very courteous staff. The hotel itself was very clean and kept that way. The management had changed since the reviews we had read and they are working very hard to get the hotel to the 5 star rating. We got to know the concierge (Debora) quite well as well as several of the front desk staff who were very friendly and helpful constantly asking if there ws anything more they could do for us. We were there to celebrate our birthdays and anniversary. we were surprised when we received cake and champagne for our birthdays and a heart and swan towel arrangement with silk rose petals on our anniversay. The wait staff were excellent and the head chef was codial and thankful for our feedback on his food. Richard was frequently there to welcome and seat us. He is what you would expect in a maitre d...polite pleasant and very friendly and willing to do whatever he could to please us. We took several excursions all with pickup just outside the hotel. The beach is only 800 metres from the hotel mostly downhill(uphill return is a workout if you are tired or have bad knees...but you could call a car service if you needed. The outdoor pool areas are beautiful and they are working on the rest of the grounds. The indoor pool and spa were under renovation as the new management are stepping up the facilities. They do have plans to renovate the rooms to make them even more upscale. The suite we had was very comfortable. A separate bedroom with the most comfortable King size bed we have ever had. it had an ensuite bathroom with a tub and shower combo dual vanity toilet and bidet. There was another bathroom outside the bedroom. it had a toilet sink and shower. It was sufficient but the size of this bathroom wold fit inside a cruise ship bathroom with room to spare(a little tight for space). I know they have plans to improve many of the facilities as the new management has identified many areas were improvents can be made both physically and cosmetically. Customer service training and procedures are also increasing and improving. We noticed some of the changes even in the 2 weeks we were there. We also know how hard the people work and thank them for their service and they respect and thank us for our consideration of them as well. I know they want this to be a five star resort but for now it is a respectable 4 star.....the dining is buffet with a separate somewhat italian specialty restaurant which does not feel upscale or italian. The food is good but ordinary. I heard they have plans for a second restaurant but it takes time to figure out how to get an upscale specialty restaurant wile trying to step up the existing dining first. overal the place is an excellent place to serve as a base for touring and the updated facilities available at the end of May t

DEPOSIT NOT REFUNDED On arrival, I was asked to pay €250 deposit which was fine. However since arriving home I have not been refunded my deposit. We left on 14/04/2024 and over 2 weeks later I have had no response on multiple emails to the booking@ address. I believe they are trying to dodge paying me back, hence why it has come to me leaving a 1* review. We enjoyed our stay and had no complaints however this is unacceptable and needs to be resolved.

Nice hotel but the customers awful noisy and swearing groups ofvEnglish men at the buffet and we find this people in the lounge again For a 5 star hotel i wasn't espect this. Don't recomend at all. Nobody from the hotel told this people to contain in swearing waste of money

I was slightly apprehensive when reading some of the previous reviews, however we found the hotel and facilities excellent. I agree that the hotel is not quite 5* but I would say a good 4* absolutely. good points excellent location - 10 mins walk from a beautiful beach lovely pools, with plenty of sun loungers friendly staff food excellent - different choices each night/breakfast spacious room with lots of storage excellent evening entertainment areas which could improve bathrooms are dated and quite dark a la carte restaurant a bit lacking in atmosphere

Hotel is ok but needs updating.. rooms were very spacious but again needs updating. Food was below average and the choice was minimal considering the size of the hotel, I visited on a golf trip with 20 guys and everyone was disappointed with the quality of food. I found the staff disorganised and in some area abrupt and rude. We didn’t have our room cleaned or towels changed. All in all this hotel is at best a 3 star and I would not recommend and will never return.