Nordic Hotel Abuja

My stay here was great, beautiful ambiance, serene environment, the hotel needs to upgrade the room key system, the key is quite uncomfortable to carry especially if I do not want to leave it at the desk. I was warmly welcomed, breakfast could be more elaborate.

I'm an executive and have traveled the world for business and pleasure. This trip was a very special trip. This was my first time in Nigeria and I was privileged to visit with my partner who is Nigerian. We stayed at the Nordic in Lagos and it was impressive and amazing so we decided to cancel our plans to stay at the Hilton in Abuja and instead stay at the Nordic in Abuja. When we arrived it was my partner, myself and our friend who picked us up from the airport. As I filled out the paperwork to check in someone brought a welcome drink and glass of water but for me only. Not for my partner or our friend, my partner had to ask where his drinks were. We were then told that because I was paying with my international MC they needed to hand input my card number. This was odd because again earlier in the day we checked out of the Nordic in Lagos and they did not need to do this. Finally we were told we could have 1 key to the room. I asked why we could not have 2 keys? What if my partner and I went out separately? They said this is the hotel policy. At this point I wasn't happy and told them to cancel our reservation and we would go to the Hilton. They called for the manager. I explained to him that we had an amazing experience in Lagos at their sister hotel and this was not matching this experience. He explained they only do 1 physical key for couples and I said this doesn't makes sense or seem safe. I said I'm ready to leave. He asked me to please give them a chance. I told my partner it was up to him since their treatment of him bothered me as well. He said okay let's give them a chance. The manager told us he would have an additional key made available and for us to come get it after we relaxed and settled in. When we went out for dinner later that evening we asked for the other key and the desk person told us there was no key and he would call us after he checked. He called back and said no one was aware of an extra key. Now this is a problem the key is required to actually lock the door from the inside. I have attached pictures. Also our AC unit was above the entry door but could not provide air to the rest of the room attaching pictures of that as well. The next day at breakfast I saw the manager but he said nothing to us to follow-up. When we finally checked out the following day then the manager comes over to ask have they redeemed themselves. I said no and you didn't even try from my perspective. Both my partner and I wish we just left. Like I said I'm an executive with extensive travel if the experience in Lagos had not been so great my expectations would not have been so high. Whomever manages that location needs to go help this location.

A generally nice place to stay. The manager is exceptional, he could be better supported with more empathetic front desk staff.

Great hotel, though access to it is a bit rough - the main road going to it has yet to be finished! Suffers from the usual Nigerian power fluctuations and quite patchy wifi, but the hotel itself is lovely, the food is superb and the service was great. Would happily stay there again.

Cute boutique hotel. However, when the power cuts, everything literally goes off... they could consider a backup inverter. Although the cuts last only a short while. The breakfast spread was limited and room service took a while to arrive

Great hotel. No access road. Breakfast can be improved . But total had a pleasant stay.

I completely love the simplicity and homely feeling. The beds are very comfortable, the rooms are very tidy and neat. The environment is calm and pleasant. The staff are very warm and helpful. The swimming pool is so clean and well managed. We had a great family time and the kids loved it so much.

We had another great stay at Nordic. We will always stay here when coming to Abuja. The staff go above and beyond to ensure we have everything we need not just in the hotel but also in Abuja. The hotel is spotless and constantly cleaned, and the room is very comfortable. The hotel has a wonderful staff of drivers who are available when we need them and guide us around the city. Thank you to Patience, Alex, TJ, John, Frank, Caleb, and many others for a great stay.

Staying at this hotel for nearly two weeks I had very mixed experience - some of the staff are good and friendly and attentive and yet others are NOT. The breakfast is very poor and the selection is both basic and served badly The lounge area, while functional daily and evenings is where breakfast is served and totally impractical - with low seats etc. some days they ran out of tea, butter and the basics.. The hotel does NOT provide an iron to borrow/use in the room. As a primary business hotel this is simply disgraceful and you are forced to use laundry Sevices (at high cost). While the rooms are nice, there is noise from doors banging and other guests - Attention needs to be made of the services offered as the hotel itself is practical and nice but general standards need improving