Staff were friendly and helpful. Location is very convenient. Facilities are good. I did however have a cluster of ants in my room. They were swiftly dealt with by staff within about 5 minutes after reporting. I was grateful for being able to leave luggage prior to check in but a bit disappointed i had to pay 2 nzd to store luggage in a locked on departure for about 90 to 120 minutes. I can understand charges for longer periods of left luggage on check out, but under 2 hours seemed a bit unfortunate. However i would still recommend the YHA for others, although if you want a more ”party” type hostel, this isn't it.