Bad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
ยอดเยี่ยม
59 รีวิว
9.0/10
ราคาเริ่มต้น
฿ 4,933
ต่อคืน
ดูห้องว่าง
ดูโฮมสเตย์ทั้งหมดในแลปแลนด์
รีวิวล่าสุดสำหรับโรงแรมในแลปแลนด์
ดูทั้งหมด
8,8/10
ดีมาก
ผผู้ใช้ไม่ระบุชื่อ환상적이고 낭만적인 최고의 숙소입니다. 언제든지 다시 가려고 합니다. 모든 직원들은 가족처럼 친절하고 따뜻합니다. 식사도 매우 훌륭합니다. 혼자만 알고 싶은 숙소입니다.
NNicolas patL'endroit est très isolé, ce qui a permis de voir des aurores boréales tous les soirs. Contrairement aux autres hôtels de Laponie dans lesquels nous avons séjourné, qui était trop proches des lumières de la ville.
Le site est joliment décoré de lumières. Le petit déjeuner est varié et bon. J'ai beaucoup apprécié.
ผผู้เข้าพักEin wunderschöner Ort der Ruhe - die Lodges stehen ruhig gelegen mitten im Wald mit Blick auf schneebedeckte Bäume. Sehr wohnlich mit Stil dekoriert und ausgestattet mit allem was man benötigt - on top eine eigene Sauna! Das Restaurant bietet morgens bei Blick auf den Kamin ein ausgiebiges Frühstück und abends kann man sehr lecker à la Carte essen.
ผผู้เข้าพักWe were very satisfied with the holiday home near Rovaniemi. Very clean, cozy, friendly tour of the property. Beautiful, quiet location right on the lake, wonderful for swimming after the sauna. We'd love to come back!