Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Kein Babybett vorhanden..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Wir hatten für eine Übernachtung gebucht und es war alles bestens. Sauberes und modernes Zimmer, mit allem was man zum Wohlfühlen braucht. Frühstück war mehr als reichlich, vielfältig und lecker. Sollten wir wieder in der Gegend sein, wird der Handelshof wieder unsere erste Adresse sein.
You can expect a tasteful, high quality and cozy apartment with 60 m², with 2 bedrooms (room 1: box spring bed 200x200 cm, room 2: a high quality sofa bed 140 x 200 cm), 1 living room, a separate shower room and a modern kitchen with full equipment. Max. 4 peopleThe apartment is located in Alt-Saarbrücken in a 4-family house. It was extensively renovated in 2017 and lovingly furnished with its own and special charm. You will love “Charlotte” because you will feel at home here. Promised!You are in the right place in Saarbrücken, because here you will find museums, world cultural heritage, festivals, concerts for your cultural holiday, many first-class (star) restaurants for your gourmet tours and opportunities for hiking, cycling, water sports, horse riding, golfing and much more for your active holiday. In addition, many cities are within a short distance: Trier, Luxembourg, Metz and Nancy. But the best thing: Here you meet incredibly nice people who warmly welcome you.About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Wir hatten Verwandte im Gasthof untergebracht. Sie waren sehr angetan, ob des Hotels, des Gasthofs und des Hofladens. Frühstück im Restaurant war vorzüglich- alles Bioqualität -
was will man mehr, selbst hergestellte Marmeladen, frisches Obst und Biowurst.Alles TOP.
die Zimmer überraschend groß- trotz Standardzimmer - Badezimmer sehr hell mit Fenster- Parkettböden Vollholz !!- das Bett war bequem und es war herrlich still.
Alles in Allem - sehr empfehlenswert!!! Und man unterstützt noch ganz nebenher die Lebenshilfe- was ja nicht zu unterschätzen ist.
About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 13-17.Kein Fahrstuhl, OG nicht barrierefrei erreichbar.About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 20.About events:No events allowed.
เลิศมาก
20 รีวิว
9.8/10
ดูห้องว่าง
ดูโฮมสเตย์ทั้งหมดในซาร์ลันด์
รีวิวล่าสุดสำหรับโรงแรมในซาร์ลันด์
ดูทั้งหมด
9.2/10
ยอดเยี่ยม
TTineWir hatten für eine Übernachtung gebucht und es war alles bestens. Sauberes und modernes Zimmer, mit allem was man zum Wohlfühlen braucht. Frühstück war mehr als reichlich, vielfältig und lecker. Sollten wir wieder in der Gegend sein, wird der Handelshof wieder unsere erste Adresse sein.