Booked for the suite as we were a group of 4. The room provided us all the things we needed, microwave, fridge, plates, utensils. The only drawback is that we got the room on 4th floor and there was no elevator!
There is no fridge or microwave in the room, which is quite disappointing. But the reception staff helped us to store our things in their fridge, and even helped us to reheat our food in the restaurant nextdoor. Appreciated.
Really perfect location, even if you don't go to Ben Nevis there looks to be so much to do and explore around here in terms of walking/biiking/running trails and the ski lift which takes people up to the Nevis range.
All of the front desk staff we spoke to were very friendly and pleasant but there wasnt much we needed help with. I think the room and the hotel itself could do with having some more facilities/amenities due to the premium price we had to pay but apart from that everything that is there was satisfactory but bare minimum.
The cafe breakfast food was nice but the staff there were a little cold, that was the only real down point.
Overall it was a pleasant stay, it was easy to get here by taxi and easy to get to the Ben Nevis visitor centre by taxi but make sure you book ahead and go early.
อย่ารับห้องพักที่หันหน้าไปทาง Union Street คือทางเข้าหลัก มีไนท์คลับและร้านอาหารฟาสต์ฟู้ด เสียงดังถึง 0300 ไม่น่าเชื่อ โดยเฉพาะวันศุกร์และวันเสาร์ ไปที่ริมแม่น้ําเท่านั้น
ผผู้เข้าพักThe hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
ผผู้เข้าพักThis is a genuinely nice hotel sat right on the banks of the River Ness and a few minutes walk from the center of Inverness. Our room was comfortable and spacious. The breakfast had a good range of choices and was delicious. The staff were polite and friendly and were very happy to fuss over my small child!
MmunirahThe hotel was easy to find, located right by the main road. The rooms were quite small, and with luggage, the space felt a bit tight. However, there was a small outdoor balcony with a table and two chairs, which provided a nice spot to sit and eat.
The rooms looked modern and recently renovated. The bathroom was well-designed, featuring sleek black tiles and gold fixtures, and the hot water worked perfectly. One of the best features of the room was the separate sink area, along with a microwave and fridge. This was especially convenient for heating up food or enjoying ready-to-eat meals from the nearby Aldi if you’re too tired to head out. The room also came with a kettle, coffee, tea, and even a chocolate wafer as a thoughtful welcome touch.
There is no reception desk at this hotel, so it’s important to have internet access as check-in is fully digital. You’ll receive your room number via email just before your arrival. Make sure to complete the online pre-check-in to confirm your stay and receive further instructions.
Overall, it was a comfortable and convenient one-night stay.