The hotel was brilliant and a great location next to the retail park with many options for food - but there is an option for evening meal and breakfast deal with hotel + beefeater pub opposite. Had some trouble checking in but it was not the hotel's fault it was with the booking through this app - Trip. The women behind the desk was helpful and all was resolved. Never had issues with train bookings but first time with hotels.
The lady who owned the hotel made us uncomfortable by insisting on coming into the room with us upon arrival even after I said it’s not my first stay, and when it came to check out knocked on the door 45 mins before checkout to remind us what time checkout was and making sure we were checking out then. Really confusing service and felt like we weren’t being treated fairly; as it wasn’t like that last time I stayed and i don’t think I’ll come back, cheaper rooms with far less hassle are available.
Hotel excellent view, very welcoming and helpful staff, good bar & restaurant food & drink, fair price. Close to town centre with various types of restaurants and shops
The hotel is close to the town centre and the high street, which is very convenient. Parking is available, but it costs £20 for 24 hours. Guests can get a 50% discount on parking when staying at the hotel. The breakfast is basic, and the amenities are limited. Overall, it is fine for a one-night stay. The staff were friendly and helpful.
Arrived in the first room to find what looked blood on the floor in the room. Promptly changed via reception.
Air conditioning on our floor was broken and fixed on the second day but a bad night due to hitting 26 degrees in the room and an extremely hard and uncomfortable bed
New topper fitted and a sheet and fan left by housekeeping made for a better second night's sleep.
The new room had a bouncy floor in the bathroom due to the grouting being broken and missing letting water in.
Both rooms had sinks that where crazy cracked and with black in the cracks
Shower leaked on the hose
Some channels not available on the free view tv
Power cables where exposed on the wall lights
Corridor carpets are tired and dirty with lots of black marks and bleach spots from housekeeping
The window in the rooms where tiny and the room lighting is quite poor
Breakfast was fine usual continental and fried available
With fruit yoghurt lovely view of lincon
Enjoyed the stay once the room was sorted and changed
But I did expect better and would have preferred not to have complained
As a solo traveler, I felt right at home at The St. James Hotel. The staff was incredibly friendly and helpful, always ready to assist with any request. The rooms were clean and comfortable, and the amenities were top-notch. The hotel's central location made it easy to explore Grimsby's attractions and local cuisine. I would highly recommend this hotel to anyone visiting the area.
We had a wonderful stay here previously and so returned for a night. This time it wasn't quite as pleasant. The toilet seat in the bathroom had a big crack in the lid and was more than just loose in the sense that it almost came off when sat on. The shower curtain was mouldy and uncleaned mirrors and cobwebs. The staff were all very pleasant and the bar and restaurant area were lovely. I did use the toilets at the bar. One was taken and the other 2 cubicles were soiled so maybe not checked as often as required.
Overall the room was warm and there was lots of storage space and a nice big bed. It wasn't unpleasant although I'd not be as keen to return again as I was last time.
Staff were good at check in and were polite, however when another guest caused us problems and I could have escalated it a lot further, the staff didn’t really want to know or seem to care, weren’t helpful or very empathetic I had to contact trip to get resolved. It ruined the weekend away and it made me want to also leave early it really wasn’t a great time away.
It was well located and had a fuel station nearby which stocked plenty of food choices and a Greggs even ! Location was good for transport ample parking too.
The cleanliness was overall a 50/50 there was dust where perhaps there shouldn’t be lampshades top headboard, was a tad dated but functional, and the bed was comfy. Bathroom was overall ok, modern in some areas others lacking a bit and looking tired.
Breakfast wasn’t too bad, but some bits I found weren’t to my own taste the bacon was odd to me but being a buffet type Ijust didn’t have it again, they did have pastry’s, cereal toast and condiments with drinks like juice, water tea coffee etc.
DDaniel069As a solo traveler, I felt right at home at The St. James Hotel. The staff was incredibly friendly and helpful, always ready to assist with any request. The rooms were clean and comfortable, and the amenities were top-notch. The hotel's central location made it easy to explore Grimsby's attractions and local cuisine. I would highly recommend this hotel to anyone visiting the area.
MMichaelInceTiveyArrived in the first room to find what looked blood on the floor in the room. Promptly changed via reception.
Air conditioning on our floor was broken and fixed on the second day but a bad night due to hitting 26 degrees in the room and an extremely hard and uncomfortable bed
New topper fitted and a sheet and fan left by housekeeping made for a better second night's sleep.
The new room had a bouncy floor in the bathroom due to the grouting being broken and missing letting water in.
Both rooms had sinks that where crazy cracked and with black in the cracks
Shower leaked on the hose
Some channels not available on the free view tv
Power cables where exposed on the wall lights
Corridor carpets are tired and dirty with lots of black marks and bleach spots from housekeeping
The window in the rooms where tiny and the room lighting is quite poor
Breakfast was fine usual continental and fried available
With fruit yoghurt lovely view of lincon
Enjoyed the stay once the room was sorted and changed
But I did expect better and would have preferred not to have complained
ผผู้เข้าพักWe had a wonderful stay here previously and so returned for a night. This time it wasn't quite as pleasant. The toilet seat in the bathroom had a big crack in the lid and was more than just loose in the sense that it almost came off when sat on. The shower curtain was mouldy and uncleaned mirrors and cobwebs. The staff were all very pleasant and the bar and restaurant area were lovely. I did use the toilets at the bar. One was taken and the other 2 cubicles were soiled so maybe not checked as often as required.
Overall the room was warm and there was lots of storage space and a nice big bed. It wasn't unpleasant although I'd not be as keen to return again as I was last time.
ผผู้เข้าพักAll the staff were friendly efficient and very helpful. The room was very clean spacious and beautifully decorated in keeping with the age of building yet and uncluttered contemporary feel. Room temperature was controllable and the provisions, TV etc. of excellent quality. Next time we would look to have dinner there as the breakfast restaurant was of the same excellent standard with everything beautifully cooked fresh, hot and well presented. We were able to park and this plus the location in Stamford made the stay very relaxing and enjoyable. A big thank you to Toni on reception who was very helpful and friendly.
ผผู้เข้าพักMy stay at Candlesticks was very enjoyable. I was made to feel very welcome, from the moment I arrived until check out next day the owner went out of his way to ensure my stay was very pleasant and that I didn't feel uncomfortable or self conscious as a single traveller. The atmosphere of the hotel and restaurant was very warm and comfortable. The food looked amazing, the downstairs restaurant was very quirky nice. I didn't eat at the restaurant but would definitely stay at Candlesticks in the future and eat there. Would definitely recommend