The hotel was brilliant and a great location next to the retail park with many options for food - but there is an option for evening meal and breakfast deal with hotel + beefeater pub opposite. Had some trouble checking in but it was not the hotel's fault it was with the booking through this app - Trip. The women behind the desk was helpful and all was resolved. Never had issues with train bookings but first time with hotels.
The lady who owned the hotel made us uncomfortable by insisting on coming into the room with us upon arrival even after I said it’s not my first stay, and when it came to check out knocked on the door 45 mins before checkout to remind us what time checkout was and making sure we were checking out then. Really confusing service and felt like we weren’t being treated fairly; as it wasn’t like that last time I stayed and i don’t think I’ll come back, cheaper rooms with far less hassle are available.
The hotel is close to the town centre and the high street, which is very convenient. Parking is available, but it costs £20 for 24 hours. Guests can get a 50% discount on parking when staying at the hotel. The breakfast is basic, and the amenities are limited. Overall, it is fine for a one-night stay. The staff were friendly and helpful.
This hotel is great for location to station and shops.it cheap n cheerful rooms basic but clean.bar prices not bad either for a hotel.would stay again.gd base for getting to Cleethorpes.5 mins on train.
We had a wonderful stay here previously and so returned for a night. This time it wasn't quite as pleasant. The toilet seat in the bathroom had a big crack in the lid and was more than just loose in the sense that it almost came off when sat on. The shower curtain was mouldy and uncleaned mirrors and cobwebs. The staff were all very pleasant and the bar and restaurant area were lovely. I did use the toilets at the bar. One was taken and the other 2 cubicles were soiled so maybe not checked as often as required.
Overall the room was warm and there was lots of storage space and a nice big bed. It wasn't unpleasant although I'd not be as keen to return again as I was last time.
Staff were good at check in and were polite, however when another guest caused us problems and I could have escalated it a lot further, the staff didn’t really want to know or seem to care, weren’t helpful or very empathetic I had to contact trip to get resolved. It ruined the weekend away and it made me want to also leave early it really wasn’t a great time away.
It was well located and had a fuel station nearby which stocked plenty of food choices and a Greggs even ! Location was good for transport ample parking too.
The cleanliness was overall a 50/50 there was dust where perhaps there shouldn’t be lampshades top headboard, was a tad dated but functional, and the bed was comfy. Bathroom was overall ok, modern in some areas others lacking a bit and looking tired.
Breakfast wasn’t too bad, but some bits I found weren’t to my own taste the bacon was odd to me but being a buffet type Ijust didn’t have it again, they did have pastry’s, cereal toast and condiments with drinks like juice, water tea coffee etc.