Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up..
Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up
El hotel como tal es increíblemente limpio que el personal es muy amable, el desayuno podría mejorar y tener un poquito más de variedad, la atención de la personal si es de primera. Pero tengo que hacer unas anotaciones frente al lugar esto queda en un lugar llamado zona franca, que es una conglomerado de bodegas aduaneras, por esta razón a la entrada de este lugar hay un servicio de seguridad que es atendido por unos porteros muy groseros, es un fastidio tener que registrar cédula pasaporte cada vez que entras y sales y que los servicios de Taxi Uber no puedan entrar y tengan que registrarse también y uno no puede entrar con el transporte poniendo su seguridad en riesgo. Además son supremamente atrevidos retuvieron mi documento mientras verificaban que yo estaba en el hotel sabiendo que yo había acabado de salir y ya me habían recibido hacía menos de dos horas. Yo les recomendaría avisarle de estos inconvenientes a los huéspedes.
An OK hotel for a night either waiting for an early morning flight or in transit. The half-houly shuttle was good (top and bottom of the hour) and breakfast was good. The pillows in the room were way too large and the bed was a bit saggy.
Хороший, небольшой отель, удобное месторасположение, за небольшие деньги большой номер с кухней и простые, но вкусные завтраки. Сначала нам дали не тот номер, что бронировали, но на следующий день поменяли и дали презент колумбийский кофе. Персонал очень внимательный и приветливый. Заселение по времени, можно подождать на мягких подушках в большом холле, есть кофе при входе. Оригинальное оформление. Рекомендую!
Very comfortable, quiet and modern rooms. Excellent quality breakfast. Facilities not really tested. Location may be a little out of the main dining and shopping areas for some, but it's easily accessible by transmillenio buses and taxis are readily available and very affordable. I would have loved to have stayed longer
Second time at this hotel and the only problem it's this : IHG have a excellent care on them affiliated program however the cost of the room in them platform is 30% more expensive than CTrip , so it's very good to get the room in CTrip but can't get the points . So my recommendation is to CTrip do this agreement for gold or platinum holders .
ผผู้เข้าพักHotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up..
Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up
ผผู้เข้าพักI really wanted to like this place. I specifically chose it because of its location in La candelaria close to everything and because of it's historical significance as a colonial house with unique decorations and furniture. And that aspect was fine. What was not fine were the rooms. I was first taken to room 19, the last room on the second floor which has a large balcony opening that looks over the courtyard. The problem is that the door does not seal tightly and the weather was quite cold, rainy and damp. The room was freezing and so I asked for a room heater which was inefficient because it did not radiate any heat it just simply warmed up. In addition to that, apparently there was a pigeon nest on the other side of the wall and I can hear them cooing, moving, scratching and chirping. When I brought this to the attention of the receptionist, she told me about Las Palomas and assured me that they would not make noise at night. I was extremely uncomfortable and freezing cold the entire night and the next day I spoke to the clerk and asked that my room be moved. He agreed and told me to come back at 3:00 p.m. that afternoon. I came back at 5:00 and was told by another woman that it would not be possible for my room to be moved and after I explained the situation she brought me to room 18 right next door. It seemed fine and I agreed to stay there. It rained overnight and when I woke up in the morning the nightstand next to the bed was soaking wet. The roof had leaked onto the nightstand.. Thank goodness my phone was not there. In addition there was a light outside the door that kept blinking on and off and was very disturbing. At that point I asked for my room to be changed again and I was brought downstairs a very nice large room, which they called a suite, although it was really just one large room. That room was warmer and much more comfortable. I stayed there another two nights. Meals were taken outside with a plexiglass covering to shield against the rain. It was very cold outside and as mentioned before the weather was damp and rainy. The food was homemade which was nice, but it was the same menu every day. I specifically wanted to mention Erika. She was very sweet and did whatever she could to accommodate me, but the house is really in need of maintenance, and because of that I would not come here again unfortunately. It has great potential but the weather in Bogota is cold and damp and leaking roofs and drafty windows do not make for a comfortable stay.
ผผู้เข้าพักThe best part of this hotel is the breakfast. Lots of food options and great taste as well. They also serve some rrally good Colombian food and soup. The staff are also very friendly and helpful.
The room is ok but not impressive. The problem is that they do not provide consistent amenities. We have two rooms booked, with one room has sufficient shampoo and body wash supply as well as coffee machine, the other does not have either. When I called the front desk, they could not help as they did not know where to find the supplies.
Other than the above, the location is very good, conveneint and safe.
ผผู้เข้าพักLong established downtown hotel (not to be confused with its namesake the Tequendama hotel - one block away). The location is convenient for accessing public transport and the airport - although it can at first feel a little intimidating particularly at night when the area is much quieter and there are not so many options for eating. The hotel itself offers spacious suite style rooms which although a little dated are well maintained and kept very clean. I also was not aware of any noise from other guests. The WiFi was a bit patchy, and the hot water could take a while to work through (possibly because I was on a higher floor).
Breakfast was substantial with a number of local dishes, which for me were a little heavy - so perhaps more lighter options could be considered. I didn't use either the gym or spa so can't comment.
Finally, all of the staff I had contact with were very approachable and professional. I generally communicated in Spanish but I believe that the reception staff at least had English language skills. Overall, I consider that the hotel offered good value for money for the price I paid (c.£43 per night)