Good location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
The lifts had not been working for weeks and nobody had told us until we got to the hotel. The front office staff allocated us a room on 3rd floor but we declined. We insisted that unless she gave us a room on first floor, we would cancel our booking. We waited till 6pm to move into our room on first floor. How ridiculous to climb up the stairs to 3rd floor for people over 70 with heavy luggage!
It was a pleasant stay in Future Inn. Staff are very approachable and reliable. The hotel serves delicious food, in huge proportions as well. The hotel is always clean and has a welcoming vibe. Will definitely come back when I visit Cardiff again.
Staff were amazing!! Can’t thank them enough for guiding us along this trip.
Sadly the room was not up to standard,
Really disappointed with the bathroom, silverfish in the sink and bath, shower was unusable due to clogged trains, beds were clean. Room included iron and board alongside other little amenities.
General hygiene of the hotel was great, downstairs was beautiful, although we didn’t eat/ drink from the bar and restaurant it did look very nice.
View was beautiful but would’ve been nicer if the windows were clean and hairless.
The hotel is situation opposite the castle and convenient to the Town Centre
Rooms are big and clean. Wifi was intermittent
Breakfast was good and all Staff helpful
Great location
The hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
DDivyaCThe hotel is conveniently located and close to everything, which is a big plus. However, the overall condition of the property feels quite dated. The taps weren't functioning properly, and the washroom could definitely use better maintenance.
JJonathan LeeGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
LLVBCReally love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.
RRhiBeePositives: Receptionist on the desk was nice and polite.
The room itself was large, had a kettle with coffee etc, iron and ironing board, shampoo and body wash, comfy large bed.
Negatives: the hotel was so loud not from other rooms but from outside, I did ask for a quiet room. But was woken again at 4am with the sound of bass that carried on until 5am! Should have guessed it was going to be noisy when the receptionist mentioned they could provide ear plugs if needed!
The receptionist did say if it was too loud we could move but it wasn’t at 3pm.
And there was no point in moving at 2am when we heard the outside noise.
If I could guarantee a room that was definitely quiet I would stay again.
ผผู้เข้าพักThe hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town.
However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work.
The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay.
The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it.
After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case.
Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement.
ผผู้เข้าพักLovely hotel conveniently located in the centre of Cardiff. Lovely spacious room with a huge bed which was so comfy - we slept so well. A/C in the room too.
Very enjoyable breakfast with plenty of food choices.
Would highly recommend this hotel .
ผผู้เข้าพักI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.