"Staff were very helpful, and room is very nice. Don’t know if it’s the app, hotel, or the booking site but the communication is horrendous. I could not speak to anyone in regards to the passcode for the door, thankfully the security let me in as it was late at night but the AI messaging service is completely useless. Couldn’t message hotel and phone number didn’t work."
ผผู้เข้าพักTook 45 mins to check in which was very frustrating arriving late at night from a long flight as they only had one member of staff on check in however except from that room was clean and location was great
MMiliëne PeñaThe place was very nice, clean room every day, restaurant staff was excellent, I had surgery and they took care of any request, very good stay, only thing missing is a bit of activities or an additional restaurant.
ผผู้เข้าพักThe location in Candelaria district is perfect, they provide a relatively good breakfast and have a daily room service. That’s all on the good side.
There is a lot on the bad side. My room was on the first floor (meaning the second after “planta baja”, so both windows look at atrium where the hotel cafe is, so you hear whatever is happening in the cafe and reception all the time 24/7 and that means talks, piano, calls…there is no sound proofing at all. That’s not all, you also smell whatever they cook in the kitchen and I guess they are not enforcing because in my bathroom I kept smelling tabaco smoke as if I am in packed smoking room in the airport.
Also the room probably was nicely furnished 20 years ago but it is all worn out completely, things are virtually falling apart. Seriously..I had plank if the vanity falling when tried to place towel on the hanger and if you seat in the armchair you just sink into it so old and worn out it is. Because of the position of the bed, the cabinet door cannot be opened.
There is no kettle, iron, or ironing board in the room.
To sum up, the hotel might be an option if you are here for a short stay and it is offered cheap (as it was in my case) but I strongly recommend against staying there longer.
ผผู้เข้าพักStaff were very helpful, and room is very nice. Don’t know if it’s the app, hotel, or the booking site but the communication is horrendous. I could not speak to anyone in regards to the passcode for the door, thankfully the security let me in as it was late at night but the AI messaging service is completely useless. Couldn’t message hotel and phone number didn’t work.
ผผู้เข้าพักGreat hotel! The breakfast was excellent, and the rooms were clean and comfortable. The staff were very friendly and welcoming, which made a big difference. As a solo female traveler, I felt safe throughout my stay, and the neighborhood is convenient with a pharmacy nearby and plenty of food places and cafés.
The hotel has a really cute, modern design with a great overall atmosphere. I also appreciated the portable heater and warm blankets, which made the room extra cozy. The bathrooms were well-maintained, and the pancakes at breakfast were especially delicious.
Overall, a wonderful stay—I would definitely come back.