Our stay at this hotel was far from satisfactory. Upon arrival, the staff claimed we hadn’t paid for our stay, despite presenting both the Trip.com invoice and credit card statement. Thankfully, Trip.com’s customer service responded quickly to resolve the issue, but we were still hassled until the morning.
The rooms lacked basic amenities and were uncomfortably humid with mold. There was no complimentary water provided, which was inconvenient. The food at the hotel was overpriced and did not meet expectations in terms of quality.
Overall, this experience fell short of what we expected.
Room was big and clean. Location was great, walking distance to bus terminal, good restaurants and river iguazu. Breakfast was basic but sufficient.
Service could have been much better for a 4-star hotel. I am travelling around ARG and stay mostly at 4-star accomodations and i must say the service here can be improved.
Staff, although provide information when asked, had a snappy attitude. There was only one male staff at the reception, who speaks good English, who rendered good service, was polite and understand customer service in hospitality.
Die Lage ist ein wenig weg von Schuss, aber die meistens Restaurants sind 15min zu Fuß erreichbar. Ausblick von Zimmer war sehr gut!
Außerhalb der Hauptsaison gab es leider keine Polster für die Liegen am Pool oder Handtücher.
Das Personal war freundlich, aber nur wenige konnten Englisch sprechen.
Alles in allem aber ein gutes Preis/Leistungsverhältnis.
Very helpful staff. The hotel is not the most modern, but the beds were comfortable, the restaurant food was tasty, and everyone extremely helpful with any questions. Bus stop is right in front so it's easy to get around. Was great for our stay to the falls.
Très bel emplacement avec la présence de la forêt dans l'hôtel et les communauté guaranis aux alentours. Une belle occasion de connaître et d'aider les communautés indigènes, en faisant de belles promenades.
Dans l'hôtel est un peu trop sévère pour la nourriture extérieure. C'est peu accueillant d'interdire des nourritures extérieures, on attend plus de liberté dans un hôtel de ce prix.
Au restaurant nourriture végétarienne variée disponible, des efforts pour l'écologie et le personnel gentil.
Si tu as les moyens, je recommande pour la forêt et les communautés natives Guarani
CChrystopherEn realidad para el precio que se pagó esta bastante ok, si quieres algo lujoso este No sería buena opción es preferible que pagues un poco más en otro hotel, pero si lo que buscas es contacto con la naturaleza y economía, esta cabaña esta recomendable, un poco descuidada la cabaña pero te hace sentir en una casa de campo real con sus pequeñas fallas e imperfecciones. El aire acondicionado muy ruidoso, las manillas del baño rotas. Las piletas 5/10. El personal muy amable, te hacen sentir Muy bien. Por ir a ver las Cataratas valió la pena
AAtantOur stay at this hotel was far from satisfactory. Upon arrival, the staff claimed we hadn’t paid for our stay, despite presenting both the Trip.com invoice and credit card statement. Thankfully, Trip.com’s customer service responded quickly to resolve the issue, but we were still hassled until the morning.
The rooms lacked basic amenities and were uncomfortably humid with mold. There was no complimentary water provided, which was inconvenient. The food at the hotel was overpriced and did not meet expectations in terms of quality.
Overall, this experience fell short of what we expected.
ผผู้เข้าพักVery helpful staff. The hotel is not the most modern, but the beds were comfortable, the restaurant food was tasty, and everyone extremely helpful with any questions. Bus stop is right in front so it's easy to get around. Was great for our stay to the falls.
ผผู้เข้าพักEl hotel está muy venido a menos con respecto al mantenimiento. El spa atiende solo 5 horas al día y es difícil conseguir turnos para la cantidad de huéspedes del hotel, y si reservamos a las 15, podemos ingresar a las 16 porque tardan 1 hora en llenar el hidromasaje y el personal no llega hasta las 15. El restaurante no abre de noche, por lo que hay que ir a cenar al hotel de al lado, a unos 150 metros de noche y sobre la ruta.
Lo mejor del hotel, el servicio del restaurante y la atención de altura y rocio.
ผผู้เข้าพักRoom was big and clean. Location was great, walking distance to bus terminal, good restaurants and river iguazu. Breakfast was basic but sufficient.
Service could have been much better for a 4-star hotel. I am travelling around ARG and stay mostly at 4-star accomodations and i must say the service here can be improved.
Staff, although provide information when asked, had a snappy attitude. There was only one male staff at the reception, who speaks good English, who rendered good service, was polite and understand customer service in hospitality.
BBarrsHotel Lillian is conveniently located less than a five minute walk to the bus station. There are lots of restaurants around and it's walkable to do a lot of the attractions in town. The staff was extremely helpful with information and cheerfully answered all of my questions, even lending me an electrical adapter. The room was adequate and a decent value, but a bit outdated. The breakfast is fairly bland, consisting only of coffee, juice, and various pastries. All in all, a good stay!
ผผู้เข้าพักThe hotel is way above my expectations. We really enjoyed our stay there. It is very clean and the room is very spacious. The on-site restaurant is a gem. It is fine dining at reasonable prices. Everything they cooked is full of flavors. You must try the steak there. It is much better than most of the five star restaurants elsewhere. The breakfast is very good too. I wish I could stay a few more days there.