Last night, my family and I had the pleasure of dining at LUNA, the lobby restaurant, and it was an unforgettable experience! From the moment we arrived, the hostesses made us feel welcome, sharing the rich history of Luna as they guided us to our table—a thoughtful touch that set the tone for the evening. Our server, Amanda, was exceptional, recommending one of the finest bottles of red wine I’ve ever had. The food was absolutely delicious, and we loved the family-style servings that made the meal even more enjoyable. A special highlight was when GM Paul personally stopped by to check in on us and make sure everything was perfect. It was my brother’s birthday, and they went above and beyond, surprising us with a couple of desserts, including one with a candle. Great vibes, fantastic food, superb wine, and top-notch service. We’ll definitely be back. Thank you for making the evening so memorable!
This is a lovely property I stayed at years ago and was so excited to return to because they are newly renovated and just turned into a Grande Hyatt. The renovation is mostly wrapped up, so seemed like a good time time to try it. After my experience, I would recommend waiting until all the bugs get worked out. We had an alarm go on and off for 30 min one day. There is still jack hammering going on. Our toilet flooded multiple times with toilet water all over the floor, the toilet had a major problem that was obviously there prior to our stay. We had to have maintenance to our room 3 times before they fixed it so it would actually flush. One of those times was at 11pm, the next time they didn't fix it while we left property like arranged, or they didn't fix it ”correctly” which meant the 3rd time resulted in me spending my afternoon dealing with that instead of at the pool. I was given an additional complimentary room across the hall to use the last night of our 3 night stay in case we had any more toilet issue. We decided to utilize the extra bed for our family of four, but then the AC didn't work!!! The 2 of us who chose to sleep in the new room were in a hot box all night. I tried everything to get the air to be cooler but nothing worked and then forgot the key to the old room, so we couldn't go back unless we woke up the rest of our family to let us in. I woke up on Thanksgiving morning so tired, like a truck hit me. I was happy to check out at that point and go to a Marriott. Not the stay I hoped for. Apparently it is a 112 million dollar renovation but they took down the Greek looking pillars/waterfalls out at the pool, and now it is just looks like every other high end pool. I was disappointed to say the least and won't be back anytime soon.
The breakfast was so fresh and delicious! The scrambled eggs were wonderful (not from a powdered mix) and there was yummy homemade coffee cake. The staff working the breakfast room were so friendly, helpful and accommodating. What a great start to the day! We were VERY impressed.
Had the best stay! I have been coming to this hotel for over 20 years. The staff has been top notch. The rooms are clean and this is definitely my home away from home. Lori and Tabitha and their team are efficient and friendly. Best service in Scottsdale!
ผผู้เข้าพักApparemment en RDC bien situé parking sur place gratuit
Très jolie appartement bien équipée
Belle salle de bain
Piscine très jolie
Seul bémol la literie peu confortable, lit en bois qui n’a pas l’air très solide